Tag Archives: Leader

5 Brand Storytelling Trends Every Marketing Leader Should Know in 2020

Dana Kachan — March 25, 2020 Humanity is becoming more resistant to advertising. We are used to seeing it on billboards, print banners, at shopping malls, on social media, and almost everywhere on the web. We use ad blockers because we don’t like it when anyone tries to sell us anything, although we love stories. … Continue reading 5 Brand Storytelling Trends Every Marketing Leader Should Know in 2020

As a Leader, Are You Working Against Yourself? It’s Highly Possible

JoAnn Corley — March 19, 2020 What if I told you, as a business owner or executive/ senior leader there is a high probability you are consistently working against yourself, would you believe me? As someone who has worked in the realm of leadership and management for over 20 years with a specialty in human … Continue reading As a Leader, Are You Working Against Yourself? It’s Highly Possible

Why Self-Development is Important if You Want to Be a True Leader

Maini Homer — February 10, 2020 Every day, I see people who are not doing anything to improve themselves emotionally, mentally or even physically. They spend their days doing jobs they do not love because they have been conditioned to believe that they are not good enough for anything better. Photo by Kiana Bosman on … Continue reading Why Self-Development is Important if You Want to Be a True Leader

Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

Laura Krajewski — February 7, 2020 I graduated from college with a Bachelor of Arts as an English Major and everyone asked me, “Are you going to be a writer? A teacher? What are you going to do with an English degree anyway?” And then I stepped immediately into the tech industry. Since I graduated, … Continue reading Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

How Much Autonomy Should Teams Get From Their Agile Leader?

Peter Koning — January 13, 2020 The agile movement really has changed the way we lead our people. Giving them more freedom and autonomy to do their job often improves the quality, productivity and happiness of the people. Because knowledge workers (or highly educated people) don’t need a boss to tell them what to do, … Continue reading How Much Autonomy Should Teams Get From Their Agile Leader?

Want to be a CX leader? Embrace more listening channels, collect and share customer feedback

CX leaders in B2B industries routinely have a formal process in place to collect customer feedback and hold multiple departments accountable for their customer experience efforts, according to a recent report from Medallia. Amy Gesenhues on November 26, 2019  B2B businesses have as much to gain from an optimal customer experience strategy as B2C organizations, … Continue reading Want to be a CX leader? Embrace more listening channels, collect and share customer feedback