Tag Archives: Leader

6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

Veronica Krieg July 13, 2020 Author’s note: We realize racism both in and out of the workplace is an extremely difficult topic and a complex subject to approach. But, its difficulty does not give us permission to disengage. At Sharpen, we believe in equality for all people. We’re working to bring those values into an … Continue reading 6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

10 Cash Flow Management Tips Every Startup Leader Needs to Drive Growth

Erika Giles July 6, 2020 Cash flow is something every startup and small business should prioritize. Business owners need to be proactive about their finances regardless of what the market is like. Depending on how you manage cash flow, you can either grow your business or cause it to fall. There are simple ways to … Continue reading 10 Cash Flow Management Tips Every Startup Leader Needs to Drive Growth

Promoted From Peer to Leader? 4 Ways to Make a Smooth Transition

Paul Keijzer — June 12, 2020 Becoming the boss is an exciting transition, but it can be a tricky one – and if you’re making a move from being a peer to leader, just the thought of managing your office buddies can be nerve-wracking. This is because workplace friendships take a completely different turn when … Continue reading Promoted From Peer to Leader? 4 Ways to Make a Smooth Transition

How to Be a Courageous Leader in the Post-Pandemic Era

Merilee Kern — June 5, 2020 3 must-have traits for courageous leadership in today’s workplace While some contest, or outright refute, whether or not former British Prime Minister Winston Churchill famously said “success is not final, failure is not fatal: It is the courage to continue that counts,” the power of that statement looms large … Continue reading How to Be a Courageous Leader in the Post-Pandemic Era

4 Qualities an Exponential Leader Must Embody

Paul Keijzer — May 8, 2020 Since I’ve written a lot on the subject of exponential leadership and exponential organizations, I often get asked about the difference between traditional leaders and exponential leaders. Well, there’s a very fine line between the two. And that line is defined by some qualities and traits that exponential leaders … Continue reading 4 Qualities an Exponential Leader Must Embody

Every Great Leader Has an Experience Book. Do You?

Steve DiGioia — April 2, 2020 The actions of leaders should focus on common-sense decisions. A good “business-sense”, extensive life experience, having a good judge of character, and the ability to see-through-the-fog towards the intended goal will help most people make the “right” call as needed – when needed. As I’ve mentioned before, I’d rather … Continue reading Every Great Leader Has an Experience Book. Do You?