New platform capabilities aim to connect data, channels, and agents so customer conversations carry context across every interaction. By Constantine von Hoffman Published on May 6, 2026 Twilio is rolling out a new set of platform capabilities to address one of the most persistent problems in customer experience: conversations that don’t carry over … Continue reading Twilio launches conversation layer to unify AI and human interactions
April 08, 2026 Why human capital is the ultimate moat in AI-first finance BY Pavan Agarwal While we are a tech company focused on financial services, we’ve realized a hard truth: in the high-stakes world of regulated AI, your model is only as good as the person who built it. While the rest of the industry … Continue reading Why human capital is the ultimate moat in AI-first finance
April 05, 2026 Rana el Kaliouby on why AI needs a more human future BY Robert Safian AI is moving fast. But are we really keeping humans at the center? AI scientist, founder of Affectiva, investor at Blue Tulip, and host of Pioneers of AI, Rana el Kaliouby makes the case that human-centric AI isn’t … Continue reading Rana el Kaliouby on why AI needs a more human future
March 22, 2026 Is AI killing the human voice in writing? BY The Conversation It’s a familiar feeling: You start a text message, and your phone’s auto-complete function suggests several choices for the next word, ranging from banal to hilarious. “I love …” you, or coffee? Or you’re finishing an email, and merely typing the … Continue reading Is AI killing the human voice in writing?
March 21, 2026 How brands can leverage AI while prioritizing a human touch for the most brilliant ideas BY Anna-Louise Jackson To sell the idea of last year’s Wienie 500 to Oscar Mayer, creative agency Johannes Leonardo used AI to show what a race among the iconic Wienermobiles might look like when they took to the … Continue reading How brands can leverage AI while prioritizing a human touch for the most brilliant ideas
Google Head Of Search Nurtures Human Reasoning, Thinking by Laurie Sullivan , Staff Writer, March 9, 2026 People still question whether Google prohibits reasoning skills or teaches humans to think. “I don’t think creating tools means there’s no opportunity to think,” Liz Reid, vice president and head of search at Google, said during an interview … Continue reading Google Head Of Search Nurtures Human Reasoning, Thinking
How AI Can Match Performance Of Human Made Ads by Laurie Sullivan , Staff Writer, February 4, 2026 A handful of brands acknowledged that they used artificial intelligence (AI) in the creation of their Super Bowl XL ad this year — but they either went all in like Svedka Vodka or used it sparingly. Alaska … Continue reading How AI Can Match Performance Of Human Made Ads
When AI answers sound confident but ignore consequences, they can become biased, high-stakes mistakes — unless you know how to intervene. Mike Ruff on November 26, 2025 AI is rapidly becoming a default advisor in everyday decision-making, often delivering answers that sound authoritative even when the underlying analysis is shaky. As more teams rely … Continue reading How to stop AI decisions from repeating human biases
October 31, 2025 Friction can make the customer experience more human
September 21, 2025 The real workplace revolution isn’t AI, it’s human happiness Put simply, happier teams are higher-performing teams. span>span]:whitespace-nowrap”> We are living through an AI revolution. Boards are green-lighting pilots and buying AI licenses to maximize employee productivity. However, the most powerful performance lever in the modern workplace isn’t algorithmic, it’s human. When people … Continue reading The real workplace revolution isn’t AI, it’s human happiness
