Erin P. FriarApril 13, 2015 Leaders of field teams looking to expand their businesses with more client ‘wins’ may consider looking into software solutions that are able to track individual client activity and easily tag a client as a “win” or a “loss.”. The definition of a “win” will vary depending on a business’ size, … Continue reading How Field Activity Management Helps Achieve More Client ‘Wins’
John CameronMarch 11, 2015 In a recent Aberdeen study, 82 percent of organizations identified mobility as a strategic initiative to gather real-time intelligence for issue resolution. Field techs are increasingly leveraging mobile devices for tasks that previously required time-intensive phone calls and paperwork. Today this technology is helping to streamline the workflow by mitigating daily … Continue reading Streamlining the Workflow in Field Service
Erin P. FriarMarch 9, 2015 Since many field organizations function as a mobile workforce, communication about client visits between managers and reps can be lost in translation. The misunderstanding that can happen with a mobile workforce leads to rushed visits, inconsistent visits and even lost visits.The distinctly mobile character of field organizations demands that scheduling … Continue reading Why Field Organizations Need Software In Visit Scheduling
John CameronJanuary 16, 2015 With so many advanced tools now available to fine-tune operations, field service organizations have reached an unprecedented transformative stage. By leveraging technology trends such as the Internet of Things, advanced analytics and smartphone and tablet integration, these organizations are reinventing themselves as predictive, rather than reactive, operations. In the coming year … Continue reading Eight Trends That Will Impact Field Service in 2015
Erin P. FriarJanuary 15, 2015 Small and medium sized business (SMB) managers are constantly on the lookout for strategies that will help them motivate employees. This is especially true of SMBs whose workforces are primarily working remotely in the field. When field reps are separated by distance from each other and from managers, it can … Continue reading Boosting Motivation with Field Activity Management Software
Shira Anderson December 16, 2014 Recently, mobile technology and small and mid-size businesses (SMBs) have been heralded the perfect match. But only a few years ago, this would have sounded completely counterintuitive. So what happened? With the advent of new platform technology and new business models, the days of mobile’s prohibitive technological and cost … Continue reading 5 Ways Mobile Levels the Playing Field for SMBs
