Tag Archives: Dealing

Curb Call Center Attrition by with Dealing Poor Performers

Suzanna Colberg — May 6, 2020 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream about. Sometimes … Continue reading Curb Call Center Attrition by with Dealing Poor Performers

The 1 Thing You Must Know When Dealing with Employee Performance Problems

JoAnn Corley — November 7, 2019 Follow @joann corley I get asked a lot, “How do I know when it’s time to fire someone?” I get that question so much, I created a micro-course around it. If you want a full blown course check out my LinkedIn Learning Courses on handling employee problems. Here’s the … Continue reading The 1 Thing You Must Know When Dealing with Employee Performance Problems

Dealing with Failure

Matt Ambrose — June 12, 2017 Follow @mattambrose— June 12, 2017 Campaigns are a marathon. Not a sprint We all have to face this at some point in our working lives. We work our fingers to the bone to get a campaign launched, only to see it fizzle for a while before dying completely. The … Continue reading Dealing with Failure