Tag Archives: Customers

What is a CDP and how does it give marketers the coveted ‘single view’ of their customers?

Content Management Tools

Customer data platforms give marketers control over data collection, segmentation and orchestration through out-of-the-box integrations that rarely require IT or developer involvement. Pamela Parker on January 17, 2023 Customer data platforms (CDP) are marketer-managed systems designed to collect customer data from all sources, normalize it and build unique, unified profiles of each individual customer. The … Continue reading What is a CDP and how does it give marketers the coveted ‘single view’ of their customers? →

This beauty brand is promoting ‘bottle positivity.’ Are customers buying it?

Branding Lessons

  By Sarah Lynch December 05, 2022 Four days after launching the body and hair care brand Saltair, Iskra Lawrence had a problem. The model turned cofounder had just released her first line of products in 100% aluminum bottles, a choice she and her team had made for the material’s recyclability. Now, some customers receiving … Continue reading This beauty brand is promoting ‘bottle positivity.’ Are customers buying it? →

Tax prep software companies shared customers’ private financial data with Facebook, says new report

Privacy Infringement

  By Jude Cramer November 22, 2022 Popular tax filing services such as TaxAct, TaxSlayer, and H&R Block have been quietly sharing sensitive information about their users—including names, email addresses, income, filing status, refund amounts, and dependents’ college scholarship amounts—with Facebook, via a widespread code called the Meta Pixel. A new report from The Markup, … Continue reading Tax prep software companies shared customers’ private financial data with Facebook, says new report →

Upsell to Existing Customers | 6 Tested Upselling Strategies with Examples

Sales Management

Upsell to Existing Customers | 6 Tested Upselling Strategies with Examples Aisha Noreen / 14 Nov 2022   Upsell to Exiting Customer, Strategies Explained: Did you know it costs five times more to acquire a new customer than it does to sell an existing one? Well, as digital marketers, we know the pressure of producing … Continue reading Upsell to Existing Customers | 6 Tested Upselling Strategies with Examples →

Blue Apron Cuts Marketing Spend As Customers, Orders Decline

Marketing Strategy

direct-to-consumer brands Blue Apron Cuts Marketing Spend As Customers, Orders Decline by Steve Ellwanger , November 8, 2022 D2C meal-kit delivery provider Blue Apron Holdings’ bid for growth and profitability is facing stiff headwinds in the form of a declining customer count and uncertain financial liquidity. Although price increases helped the company raise its average … Continue reading Blue Apron Cuts Marketing Spend As Customers, Orders Decline →

Marketers Struggle To Find Customers, Spend A Bit More On Ads To Reach Them

Customer Acquisition

Marketers Struggle To Find Customers, Spend A Bit More On Ads To Reach Them by Laurie Sullivan  @lauriesullivan, October 31, 2022 Data released from Skai, an omnichannel performance marketing company, shows marketers spent slightly more to advertise in Q3 compared with the prior quarter as they struggled to find customers. Retail media rose 45%, while … Continue reading Marketers Struggle To Find Customers, Spend A Bit More On Ads To Reach Them →

3 actions to prepare for machine customers in service organizations

Sales Tools

There are more machines with the potential to act as customers than humans on the planet. Here’s how to handle them. Christopher Sladdin on October 25, 2022 Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or … Continue reading 3 actions to prepare for machine customers in service organizations →

Customers want things faster and cheaper. Can logistics operations keep up?

Customer Engagement

By Kolawole Samuel Adebayo October 20, 2022 E-commerce, as you’ve probably heard, is surging. Buoyed by the pandemic, the sector has shown little sign of slowing down even as the world has opened back up. In fact, estimates suggest U.S. retail e-commerce sales will top $1 trillion this year, up 9.4% over 2021. The question … Continue reading Customers want things faster and cheaper. Can logistics operations keep up? →

19 CDP use cases that can annoy or engage your customers

Customer Engagement

Create a user experience customers will appreciate and enjoy. Here’s what they consider creepy vs. cool when using their data for marketing. Greg Krehbiel on September 28, 2022 Our ability to collect and use data about our customers is skyrocketing, but consumer expectations can seem contradictory. So how can we craft a data strategy that’s … Continue reading 19 CDP use cases that can annoy or engage your customers →

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