Tag Archives: Contact

Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

Mike Hasler — June 4, 2019 — June 4, 2019 Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of weeks to return their answers, and then you spend a few more weeks poring through those answers with your … Continue reading Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

4 Best Constant Contact Alternatives for Your Business

4 Best Constant Contact Alternatives for Your Business

4 Best Constant Contact Alternatives for Your Business Constant Contact is one of the biggest names in email and e-commerce marketing, but that doesn’t mean it’s the only effective solution for your company. Many of its competitors arguably offer a better value and more robust set of features for certain functions. There’s no single best … Continue reading 4 Best Constant Contact Alternatives for Your Business

Is Your Contact Page a Profit or Cost Center?

Harry Rollason — February 28, 2018 — February 28, 2018 Not long ago, many brands began burying their contact information behind interactive FAQs. This design, while effective at deflecting issues, can also make needy customers upset. It has inspired services like GetHuman, which reveals brands’ contact information, and fueled consumer’s top complaint: not being able … Continue reading Is Your Contact Page a Profit or Cost Center?

Employee Engagement Techniques for Contact Centers to Reduce High Turnovers

Sarah Hall — October 19, 2017 — October 19, 2017 The staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate … Continue reading Employee Engagement Techniques for Contact Centers to Reduce High Turnovers