Tag Archives: Competencies

Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

How to Design Effective Leadership Competencies

Darleen DeRosa — November 21, 2019 Follow @onpoint_llc Successful leadership can mean the difference between success and failure for any organization, whether it’s a start-up or an established multinational corporation. Rather than blindly clinging to the outdated myth of the “born leader,” most of today’s organizations put a great deal of time, effort, and money … Continue reading How to Design Effective Leadership Competencies

Why Career Management Competencies Matter to Your Organization

Taura Prosek — January 14, 2019 — January 14, 2019 Free-Photos / Pixabay In the world of HR, we have competency models that guide recruiting, learning, performance, and promotion. These models focus in areas of leadership, professional skills, and functional knowledge. What could possibly be missing? According to Deloitte’s Human Capital Survey, employees are changing … Continue reading Why Career Management Competencies Matter to Your Organization