Georg Richter — June 25, 2017 — June 25, 2017 Mediamodifier / Pixabay A cardinal rule when it comes to online subscription sales: Never cancel a subscription order because a payment card transaction fails. Cards are declined for many reasons. They expire, they get stolen, they fall out of back pockets, and, yes, customers often … Continue reading When Is the Right Time to Break the Credit Card Chain? Try Never.
Lynn Hunsaker — March 31, 2017 Follow @clearaction— March 31, 2017 Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. The key to VoC maturity and ROI is not sophistication or breadth of market research. It’s about viewing VoC itself and VoC actions and metrics as value chains. What is a … Continue reading Value Chain Solution to VoC ROI
Nicole Lipitz — November 18, 2016 — November 18, 2016 The value chain presents a systemic view of businesses, with inputs and outputs. Described by Michael Porter in his 1985 book, Competitive Advantage, this concept defines specific activities that organizations perform to make sure that their output (a product or service) is greater than the … Continue reading Value Chain Analysis: Finding Areas of Opportunity
Daniella Shtemberg — November 13, 2016 — November 13, 2016 Keeping your sales data organized is one of the best ways to make your supply chain processes more efficient. Order hubs provide a portal through which you can compile, view, and edit your sales data. Now that a significant portion of orders—in some businesses, all … Continue reading The Order Hub: Streamlining Your Supply Chain
Johnny Marx — November 2, 2016 — November 2, 2016 The last fifteen years have been a time of remarkable change for the supply chain manager. The manufacturing and distribution industry has become increasingly dependent on technology to control and manage its most important supply chain functions. The rise of China, India, and other emerging … Continue reading The Supply Chain Manager: Top Tips for This Role
by Corey CarpinelliSeptember 28, 2016 If you’re involved in any kind of B2B transactions on a regular basis you’ve probably heard the term supply chain. You’re probably also familiar with some of the ideas that underly supply chain management. In an age of increasing automation, integration, and cross-company communication, you should establish an effective strategy … Continue reading What is a Supply Chain? How Can It Be Improved?
by Monica OrrigoAugust 12, 2016 In 2015, Forrester predicted that B2B eCommerce sales would be twice that of B2C eCommerce, shedding some light on interesting aspects of the B2B sphere. Whilst the retail sector was the first industry to take up eCommerce, defining many of its key characteristics in the process, the demands of B2B … Continue reading 3 Ways eCommerce is Changing Operations and Supply Chain Management
by Christopher Moore July 18, 2016 Follow @cjmooreJuly 18, 2016 Does your business use parts and services from overseas sources? The logistics of a global supply chain can sometimes make or break a business. Regardless of where the products are being shipped from, they must be delivered to the customer in a timely manner, and … Continue reading 5 Global Supply Chain Management Tips
by Christopher Moore July 6, 2016 Follow @cjmooreJuly 6, 2016 There has been a lot of change in the logistics of consumer commerce over the past few decades. These changes have meant that today’s businesses, which are more often than not eCommerce based, can now offer greater value to the customer while still making exceptional … Continue reading The eCommerce Logistics Value Chain: What You Need To Know
by Victoria Vessella June 20, 2016 Follow @v_vessellaJune 20, 2016 As any company begins to scale, problems with operations and distribution start creeping up. The CPG supply chain is no exception to this phenomenon. While budding consumer packaged goods businesses might have experienced success within their local distribution channels, it can become difficult to manage … Continue reading Scaling Your CPG Business’s Supply Chain for National Growth
