Tag Archives: Centre

How to Build a Modern Email Preference Centre

Jason Lark — September 25, 2019 Follow @Celerity_UK Email preference centres are designed to cater to both prospects and existing customers. Both should have control over what they do and don’t receive, which means that marketers can send more targeted communications. With the right tweaks and customisations, a preference centre can be one of the … Continue reading How to Build a Modern Email Preference Centre →

Spring Clean Your Contact Centre

Contact Managemnet

Lucy HollowayApril 5, 2015 Windows big and small should sparkle A whopping 84% of people cannot go a day without using their mobile phone according to a poll by TIME Mobility. We have developed a needy relationship with our mobile phones and tablets as these necessities help us to survive in today’s digitally connected world. … Continue reading Spring Clean Your Contact Centre →

New Year, New Contact Centre Strategy

Customer Relationship Managemnet, Strategy

Lucy Holloway December 23, 2014 Don’t worry we’re not wishing 2014 to be over and done with, we are just prepared. And contact centres should be too, as customer relationship management is more important than ever to deliver the best customer experience possible. What used to be the call centre is now the contact … Continue reading New Year, New Contact Centre Strategy →