Tag Archives: Autonomy

How Much Autonomy Should Teams Get From Their Agile Leader?

Peter Koning — January 13, 2020 The agile movement really has changed the way we lead our people. Giving them more freedom and autonomy to do their job often improves the quality, productivity and happiness of the people. Because knowledge workers (or highly educated people) don’t need a boss to tell them what to do, … Continue reading How Much Autonomy Should Teams Get From Their Agile Leader?

How to Strike the Best Balance Between Employee Autonomy and Accountability

Lee Schwartz — August 13, 2019 Follow @LeeSSchwartz — August 13, 2019 Few bosses set out to be the look-over-the-shoulder type. Unfortunately, many of them find it difficult to give employees more freedom within widening parameters. Yet throughout my career, I’ve consistently found that giving workers autonomy and accountability improves company morale, corporate culture, and … Continue reading How to Strike the Best Balance Between Employee Autonomy and Accountability

Eradicating Micromanagement: Four Steps to Building a Culture of Autonomy

Eric ChesterJuly 14, 2015 On-fire employees—the kind you’re perpetually attempting to hire, develop, and retain—need some latitude to make decisions in the workplace. The companies that are known for being the best places to work in their respective industries train, trust and empower their people to think and act on their own. In its 2014 Employee … Continue reading Eradicating Micromanagement: Four Steps to Building a Culture of Autonomy

Agent Autonomy: Choose The Carrot, Not The Stick

Chow Li YingMarch 21, 2015 It’s hard to decide between the carrot and the stick when it comes to managing a customer service team.While it may be tempting to take on a authoritarian approach in handling your chat agents, sometimes the stricter regime doesn’t always guarantee greater success. In particular, the question of whether it … Continue reading Agent Autonomy: Choose The Carrot, Not The Stick