Tag Archives: Remote

A Guide to Telecommuting: Adjusting to the New Era of Remote Working

Dave Wallen July 31, 2020 Telecommuting was once a rarity, now a necessity. The spread of COVID-19 has forced traditional brick-and-mortar businesses to move to a telecommuting structure in order to maintain business continuity. Although working from home is not a new concept, for many teams and companies it’s a first-time experience. Unfortunately, there’s no … Continue reading A Guide to Telecommuting: Adjusting to the New Era of Remote Working

The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Why Aren’t We Talking More About Expectations and the Current Remote Working Situation?

Arik Hanson June 26, 2020 Read yet another media story on working remotely and how it will change work forever once the pandemic is over. This one, from Bloomberg, actually took the opposite stance and talked about how the future of work is in the office. But, all these media reports and articles are ignoring … Continue reading Why Aren’t We Talking More About Expectations and the Current Remote Working Situation?

How Remote Tools Are Increasing Productivity During the Pandemic

Vinod Janapala June 24, 2020 With the advent of technology, life becomes easier. Now everything can be done at home without going to the office. As you know, the current time is pandemic and most of the companies are working from home through the help of different tools. This has given many positive impacts on … Continue reading How Remote Tools Are Increasing Productivity During the Pandemic

Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

Laura Krajewski June 22, 2020 Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. And as we live and work through a pandemic, that number has only grown. In the last few months, technology giants like Apple, Facebook, Microsoft and Twitter have … Continue reading Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

Remote Agile Transitions — The Top-Ten Challenges

Stefan Wolpers June 17, 2020 TL; DR: Remote Agile Transitions We are used to saying the Scrum is a perfect probe for organizations, as it will reliably discover all dysfunctionalities. Since the pandemic has forced many of us to work remotely, this unique capability has been kicked into overdrive regarding remote agile transitions. Here are … Continue reading Remote Agile Transitions — The Top-Ten Challenges