Tag Archives: you’re

You May Not Know It, But You’re in the Subscription Business

Shep Hyken June 19, 2020 I have an idea about renewals. Most people think that a renewal applies to some type of subscription. You renew your subscription to a magazine, a maintenance contract or a software program. But what if renewal had a broader meaning? What if renewal simply meant that the customer comes back—again … Continue reading You May Not Know It, But You’re in the Subscription Business

8 Reasons You’re Addicted to Distractions and How to Quit Today

Max Palmer — May 21, 2020 You have rapidly approaching deadline. But all you can do is stay glued to Facebook. What’s the deal? Some may claim that you’re lazy or unmotivated. However, there’s probably a chance that you’re just distracted. And, believe it or not, it happens to us all. In fact, distractions are … Continue reading 8 Reasons You’re Addicted to Distractions and How to Quit Today

4 Mistakes You’re Making with Dashboards & Reporting: Use Data to Up-Level Call Center Agent Performance (Not to Feed a Cycle of Brain-Drain)

Veronica Krieg — May 18, 2020 Throwing a cloak of invisibility over your metrics drains agent performance. When your agents don’t know how they’re measured or what metrics to hit, burnout looms on the horizon and agents can’t reach their full potential. It’s not for a lack of effort, though. It’s because they don’t have … Continue reading 4 Mistakes You’re Making with Dashboards & Reporting: Use Data to Up-Level Call Center Agent Performance (Not to Feed a Cycle of Brain-Drain)

When You’re Focused on Upstream, What do You Measure?

Laura Patterson — February 28, 2020 In several recent conversations about Marketing accountability, a question consistently surfaced about which metrics demonstrate Marketing’s value regarding strategy and upstream marketing? It’s a great question. We have some thoughts on metrics and what to measure, but before we launch into these, let’s be sure we’re on the same … Continue reading When You’re Focused on Upstream, What do You Measure?

How to Catch Up on Retirement When You’re Self-Employed

Choncé Maddox — February 20, 2020 Having enough money saved for retirement is a crucial concern for many Americans. With more people becoming self-employed, it’s becoming increasingly difficult to invest enough money for retirement. However, there are ways to catch up on retirement savings. Having enough money for retirement is a big deal. When you … Continue reading How to Catch Up on Retirement When You’re Self-Employed