Tag Archives: Training

Where Companies Go Wrong With Training and Development

Revanth Periyasamy July 15, 2021 Learning & Development (L&D), often called training and development, forms a major part of your talent management strategy and is designed to align group and individual goals with the organization’s overall vision. Training and Development help employees build their skills and perform well in existing roles. The shift towards a … Continue reading Where Companies Go Wrong With Training and Development →

4 Steps to Build a Call Center Training Program that Works

Call Center

Laura Krajewski June 28, 2021 Designing an effective training program in a call center is no easy task. Sure, your onboarding may be sufficient for new hires. But as those new hires become seasoned employees, their initial training fades, and you need to supplement it with new knowledge. Why? Well-trained call center agents are essential … Continue reading 4 Steps to Build a Call Center Training Program that Works →

3 Free Training Templates to Unlock the Potential of Your Call Center Agents

Training Systems

Alijah Landing May 21, 2021 We all possess greatness when we unlock our full potential. It doesn’t matter if you’re a manager, an executive, or a call center agent – we each have our own strengths and areas where we excel. Sometimes, though, that potential sits untapped. Without the right encouragement and guidance, it can … Continue reading 3 Free Training Templates to Unlock the Potential of Your Call Center Agents →

Training Every Person, Every Day

Training

Revanth Periyasamy May 17, 2021 Training employees became a crucial part for enterprises for years, but the Coronavirus has made it more critical. It’s 2021, and companies somehow managed 2020 and the second wave has already begun. The Pandemic forced Learning & Development professionals to rethink training programs and accelerate digital transformation initiatives. According to … Continue reading Training Every Person, Every Day →

5 Ways to Improve Your Training and Development Program

Training Systems

Kellie Wong April 25, 2021 Making sure your workers have top-notch skills isn’t cheap: According to the Training Industry Report, U.S. training expenditures rose 32 percent year over year, reaching $ 90.6 billion. The report broke this figure down into the following categories: Outside training products and services accounted for $ 7.5 billion, while other … Continue reading 5 Ways to Improve Your Training and Development Program →

8 Learning Management System Benefits for Internal & External Training

Training Systems

Dan Moyle April 22, 2021 Employees need better training, professional development, and onboarding experiences. Prospects and customers need better interactions with your brand, more robust resources, and better onboarding experiences. Notice a pattern? With a growing need to foster effective learning, more and more organizations worldwide are banking on learning management systems (LMSs) to establish … Continue reading 8 Learning Management System Benefits for Internal & External Training →

How Diversity Training Helps Your Business

Diversity

Ash Larizza April 2, 2021 A lot has changed over the last few years. If 2020 taught us one thing, it’s that change happens whether we’re ready for it or not. We’ve rolled with the punches, adapting to virtual meetings and working from home but there’s still more to do. That’s because change extends beyond … Continue reading How Diversity Training Helps Your Business →

Developing Training Programs to Enhance Employee Performance

Employee Productivity

Angela Hausman, PhD March 31, 2021 It’s common for modern businesses to offer training to employees, involving a range of courses from basic courses that will help your team effectively use your technology, to programs that could be worth as much as a degree to teach your team new skills. In fact, some modern companies, … Continue reading Developing Training Programs to Enhance Employee Performance →

A 7-Step Beginner’s Guide to Making Professional Training Videos for SaaS Platforms

SaaS

Chanakya Kyatham February 25, 2021 If you’ve been in the SaaS industry for a while, you would have a fair idea of how important training videos are for SaaS product users. Here’s a quick refresh – 4x as many people prefer watching a product video over reading about it when making a purchasing decision. To … Continue reading A 7-Step Beginner’s Guide to Making Professional Training Videos for SaaS Platforms →

How Microlearning Can be Used to Improve Employee Training Retention

Employee Training

Ronita Mohan February 24, 2021 Employee training has become an important part of business growth, especially with the rise of remote work. Does that mean businesses should create more intensive training programs? According to instructional designer Dr. Jiani Wu, microlearning modules are more effective in training retention than longer learning sessions. But what is microlearning? … Continue reading How Microlearning Can be Used to Improve Employee Training Retention →