Tag Archives: Training

4 Employee Training Templates for a Powerful Contact Center

Laura Krajewski October 4, 2021 As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability and efficiency. I understand. Your task list is long and overwhelming. Where do you start? We’ve compiled four employee training templates to give you practical strategies to increase learning and training in … Continue reading 4 Employee Training Templates for a Powerful Contact Center

Reevaluate Training and Development Budgets for Accelerated Learning

Jim Cusick September 2, 2021 Training and development are critical for success in your career or as a contributing member of your company. Therefore, it makes sense that companies spend ~100B annually on investments in employee training. According to LinkedIn’s 2021 Workplace Learning Report, this investment number will climb higher. I have been the beneficiary … Continue reading Reevaluate Training and Development Budgets for Accelerated Learning

Where Companies Go Wrong With Training and Development

Revanth Periyasamy July 15, 2021 Learning & Development (L&D), often called training and development, forms a major part of your talent management strategy and is designed to align group and individual goals with the organization’s overall vision. Training and Development help employees build their skills and perform well in existing roles. The shift towards a … Continue reading Where Companies Go Wrong With Training and Development

4 Steps to Build a Call Center Training Program that Works

Laura Krajewski June 28, 2021 Designing an effective training program in a call center is no easy task. Sure, your onboarding may be sufficient for new hires. But as those new hires become seasoned employees, their initial training fades, and you need to supplement it with new knowledge. Why? Well-trained call center agents are essential … Continue reading 4 Steps to Build a Call Center Training Program that Works

3 Free Training Templates to Unlock the Potential of Your Call Center Agents

Alijah Landing May 21, 2021 We all possess greatness when we unlock our full potential. It doesn’t matter if you’re a manager, an executive, or a call center agent – we each have our own strengths and areas where we excel. Sometimes, though, that potential sits untapped. Without the right encouragement and guidance, it can … Continue reading 3 Free Training Templates to Unlock the Potential of Your Call Center Agents

Training Every Person, Every Day

Revanth Periyasamy May 17, 2021 Training employees became a crucial part for enterprises for years, but the Coronavirus has made it more critical. It’s 2021, and companies somehow managed 2020 and the second wave has already begun. The Pandemic forced Learning & Development professionals to rethink training programs and accelerate digital transformation initiatives. According to … Continue reading Training Every Person, Every Day

5 Ways to Improve Your Training and Development Program

Kellie Wong April 25, 2021 Making sure your workers have top-notch skills isn’t cheap: According to the Training Industry Report, U.S. training expenditures rose 32 percent year over year, reaching $ 90.6 billion. The report broke this figure down into the following categories: Outside training products and services accounted for $ 7.5 billion, while other … Continue reading 5 Ways to Improve Your Training and Development Program

8 Learning Management System Benefits for Internal & External Training

Dan Moyle April 22, 2021 Employees need better training, professional development, and onboarding experiences. Prospects and customers need better interactions with your brand, more robust resources, and better onboarding experiences. Notice a pattern? With a growing need to foster effective learning, more and more organizations worldwide are banking on learning management systems (LMSs) to establish … Continue reading 8 Learning Management System Benefits for Internal & External Training