Anthony Mersino January 3, 2021 I recently had a participant tell me that my Agile and Scrum Training for Teams class was 1,000% better than he expected. Which I took as a great compliment, even though I noted the hyperbole. When pressed to explain why, he said that his previous Agile or Scrum Training course … Continue reading What Makes Agile and Scrum Training Effective?
Colleen McKenna November 6, 2020 2020 took us all by surprise in so many ways. While I know it will be different, I’m ready for 2021 and the opportunities that I’m certain will be revealed. I understand many people may not feel optimistic. We’ve taken on unfamiliar challenges, and careers have gone awry. I have … Continue reading How to Maximize Your Coaching and Training Success for 2021
Susan Preiss October 26, 2020 When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. Days before lockdown became mandatory in the regions where we operate, we were in full swing making the move to a 95% work-at-home model for our entire … Continue reading The Pivot to 100% Remote Training in the Contact Center
Anthony Mersino August 5, 2020 One thing that is critical for a successful Agile Transformation is training at all levels, especially agile leader training. Unfortunately, many leaders don’t believe they need training, even though I insist that they do! The two main leader offerings are the CAL and the PAL. Sounds friendly enough, right? Scrum … Continue reading CAL vs. PAL – Which Agile Leader Training Should You Take?
Rick Goodman July 27, 2020 Virtual soft skills training is critical in today’s world with the increased number of employees working from home. Many companies and organizations have had to adapt to the new normal and the uncertainty we face. Businesses continue to move forward and the need for hiring new employees and onboarding them … Continue reading Virtual Soft Skills Training is Critical in Today’s World
Digital training assumes new urgency as the workforce is re-imagined under COVID. Rodric Bradford on July 21, 2020 On June 30 Microsoft unveiled a new learning platform for Microsoft Teams, adding to the expanding list of software training courses available to a public that is dealing with the worst unemployment numbers in over a generation. … Continue reading Martech training options expand under COVID
Laura Krajewski July 17, 2020 When I was in college, I worked in a call center. And one call is engrained in my mind as a permanent reminder of how not to interact. The customer who called in was just so insulting and so…mean. See, I was the last person on the shift. We were … Continue reading Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Your Agents’ Empowerment
Matt Thomas June 30, 2020 A well-constructed training plan enables employees to maximize their skillset and expand their expertise. These training and development programs can also foster better workplace morale, productivity, employee retention, and positively impact your bottom line. Although these training programs may be expensive, companies and employees can greatly benefit from the knowledge … Continue reading Why You Should Upgrade Your Training and Development Program
MarTech Today’s 2020 Career Survey shows 91% of MOPs professionals — the Operations Orchestrators — own training and support tasks as well as workflow and processes. Amy Gesenhues on April 23, 2020 If you asked more than 200 marketing technologists to list their primary responsibilities, you’d think “operating marketing technology products” would be a more … Continue reading Training, support duties stand out in marketing technologists’ list of responsibilities
Jay Rahman — March 12, 2020 ‘So’ – I asked, ‘How was the training course?’ ‘Amazing’, said the newly minted ‘Super Agile Scrums Mechanical Engineer’. ‘Cool, what did you learn…? ‘ ‘I learned about all this amazing agile scrum stuff!’ replied the eager chap ‘Great,’ I smiled, ’so what are you doing differently?’ ‘Excuse me?’ … Continue reading That Agile Training Course Probably Wont Work…