Tag Archives: Training

Remote Training and Virtual Mentoring for Hybrid and Remote Teams

Gleb Tsipursky January 14, 2022   Are you worried that having hybrid and especially full-time remote employees – even with remote training and virtual mentoring – will undermine junior employee on-the-job learning, integration into company culture, and intra and inter-team collaboration? This issue came up time and time again in my interviews with 47 mid-level … Continue reading Remote Training and Virtual Mentoring for Hybrid and Remote Teams

Remote Training and Virtual Mentoring for Hybrid and Remote Teams

Gleb Tsipursky January 14, 2022   Are you worried that having hybrid and especially full-time remote employees – even with remote training and virtual mentoring – will undermine junior employee on-the-job learning, integration into company culture, and intra and inter-team collaboration? This issue came up time and time again in my interviews with 47 mid-level … Continue reading Remote Training and Virtual Mentoring for Hybrid and Remote Teams

The 9 Best Free Google Ads Training Courses for Every Level

Kristen McCormick December 7, 2021 Things that are easy to learn: -How to do the moonwalk.-How to win friends and influence people.-How to ride a bike. Sure, there are techniques, but a bike is a bike. People are people. And the moonwalk doesn’t evolve every month or have machines learning alongside you… …like, say, Google … Continue reading The 9 Best Free Google Ads Training Courses for Every Level

4 Employee Training Templates for a Powerful Contact Center

Laura Krajewski October 4, 2021 As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability and efficiency. I understand. Your task list is long and overwhelming. Where do you start? We’ve compiled four employee training templates to give you practical strategies to increase learning and training in … Continue reading 4 Employee Training Templates for a Powerful Contact Center

Reevaluate Training and Development Budgets for Accelerated Learning

Jim Cusick September 2, 2021 Training and development are critical for success in your career or as a contributing member of your company. Therefore, it makes sense that companies spend ~100B annually on investments in employee training. According to LinkedIn’s 2021 Workplace Learning Report, this investment number will climb higher. I have been the beneficiary … Continue reading Reevaluate Training and Development Budgets for Accelerated Learning

Where Companies Go Wrong With Training and Development

Revanth Periyasamy July 15, 2021 Learning & Development (L&D), often called training and development, forms a major part of your talent management strategy and is designed to align group and individual goals with the organization’s overall vision. Training and Development help employees build their skills and perform well in existing roles. The shift towards a … Continue reading Where Companies Go Wrong With Training and Development

4 Steps to Build a Call Center Training Program that Works

Laura Krajewski June 28, 2021 Designing an effective training program in a call center is no easy task. Sure, your onboarding may be sufficient for new hires. But as those new hires become seasoned employees, their initial training fades, and you need to supplement it with new knowledge. Why? Well-trained call center agents are essential … Continue reading 4 Steps to Build a Call Center Training Program that Works

3 Free Training Templates to Unlock the Potential of Your Call Center Agents

Alijah Landing May 21, 2021 We all possess greatness when we unlock our full potential. It doesn’t matter if you’re a manager, an executive, or a call center agent – we each have our own strengths and areas where we excel. Sometimes, though, that potential sits untapped. Without the right encouragement and guidance, it can … Continue reading 3 Free Training Templates to Unlock the Potential of Your Call Center Agents