Jeff JulianJuly 10, 2015 I love meetings. Yeah, I said it, I love meetings. Why you might ask? Because I truly value the input and insights of the roles I am not in. I love knowing the big picture, where we currently are, and where we are going. I love to hear new ideas and … Continue reading 8 Effective Meetings for Agile Marketing Teams
Darleen DeRosaJuly 8, 2015 While there are many benefits to working remotely, including more flexibility and lower overhead costs, managing a virtual team doesn’t come without challenges. Concerns about productivity and performance could potentially outweigh those benefits, but they don’t have to. The RAMP model (Relationships, Accountability, Motivation and Process) based on OnPoint’s extensive research … Continue reading How to Overcome the 4 Biggest Hurdles to Leading Virtual Teams
Kristina JaramilloJune 30, 2015 I understand why organizations are jumping on-board with the new LinkedIn Sales Navigator. I completely agree that sales teams need to invest in LinkedIn Sales Navigator as: LinkedIn is steadily restricting functionality (that sales leaders need) from the free version. For example, with the free version, you get a limited view … Continue reading LinkedIn Sales Navigator Is Not Enough For Most B2B Sales & Marketing Teams
Chris CancialosiMay 21, 2015 We’ve all come across this type of person in our careers: the guy who is miserable to work with but who’s also “the top salesman we have.” Or how about “the smartest guy in the room,” who’s also the most unapproachable person you’ve ever met? The talent may well be there … Continue reading Building High Performance Teams Takes More Than Talent
Paul KeijzerApril 18, 2015 Today I’m going to be discussing the 5 stages that can take you through the inception of a team to achieving it’s goals and finally to review and learning. As you go through these stages, you’ll see that any team has to consider both it’s Goal and Soul – the ‘hard’ … Continue reading 5 Stages to Help You Unlock the Power of High Performing Teams
Paul KeijzerApril 11, 2015 Last week I talked about The Characteristics of Team Flow and how having “the best team in the world” doesn’t always guarantee the best outcomes. Instead, the level of success of the team is more dependent on how groups of people come together and commit themselves fully to achieving the team’s … Continue reading The Goal And Soul Of High Performing Teams
Paul JohnsFebruary 11, 2015 Social media is rapidly maturing and has emerged as a major new customer support channel — one controlled by the customer, not your company. For some major brands, social media now makes up 10% of all inbound volume, and is still seeing swift adoption as most customers move to ‘social first’ forms of … Continue reading Social Media Contact Centers: What New Teams, Training and Processes Will Be Needed?
Tracy McAvoyFebruary 6, 2015 There has been a lot of hype around social media and how it could become a premiere channel for servicing customer requests but we’re not quite there yet according to a recent survey Call Centre Helper ran on behalf of our company which incorporated results from over 100 contact centre professionals. … Continue reading Customer Service Teams Have Low Expectations For Social
Joao Romao December 16, 2014 Social media marketing is a tough space. It’s brutal. Every time you Google social media tools or how-to guides you get these long posts on “47 tools” or “61 software” that will help you achieve your goals. Regardless of your site’s size or segment, there are some interesting innovations that you … Continue reading 5 Things You Should Be Doing in Your Social Media Teams
