Vishal Pindoriya December 21, 2014 Since we recently brought you some examples of how many major brands are getting customer service right using social media, it only seemed fair to show you the flip side of that coin. After all, in reality there are more brand getting it wrong than right, and that’s … Continue reading Worst Practices For Social Media Customer Service
Vishal Pindoriya December 20, 2014 There’s no question that using social media for customer service is something that every company should be doing. We recently highlighted 10 ways that you can use customer service to improve your company’s customer service through social channels, so if you need some more good ideas after this you … Continue reading How These Top Companies Are Excelling In Social Media Customer Service
Ruxandra Mindruta December 4, 2014 With social media firmly established as the most popular web activity amongst mainstream users, consumers now make their purchasing decisions in a dramatically different way to how they did just a few years ago. Consumers share, advise, review, complain and compliment brands regarding their customer experiences across the web … Continue reading 6 Ways to Boost Your Customer Service on Social Media
Susan Poirier November 25, 2014 Earning a new client takes hard work, effort, and a real understanding of their needs and desires. A couple of posts or knowing your own value isn’t enough. You need to actually demonstrate your expertise, gain trust and validate your ability to solve their most pressing problems. SERVICE … Continue reading Winning Service Wins Clients
Ryan Scott November 21, 2014 As I’ve said many times, games can bring out the best in people. In case you haven’t noticed, gamification has become an important revenue tool that helps companies hook employees and customers into real, addictive engagement. Which is why Gartner analysts predict that by 2015, more than 50% of organizations … Continue reading Super Service Challenge Gamifies Corporate Giving
Kristen Curtiss November 19, 2014 As a consultant, you know your strengths better than anyone. Your clients rely on you for your expertise. They have problems they need to solve or goals they want to meet, and they know you can help them get there. There’s a good chance you already offer a range of … Continue reading How To Increase Your Value And Win More Business With Service Layering
Gabriel Bristol November 18, 2014 New entrepreneurs very often have to wear many hats. They may be the person unlocking the office and making coffee in the morning, holding important sales and marketing meetings in the afternoon and then sweeping the floors in the evening. For many entrepreneurs they become so accustomed to being all … Continue reading Knowing When to Outsource Your Customer Service Department
By Liz O’Brien, Published November 13, 2014 When companies engage and respond to customer service requests over social media, those customers end up spending 20 to 40 percent more with that brand (Source: Bain& Company). Failure to respond via social channels can lead to up to a 15 per cent increase in churn rate for … Continue reading Five Top Tips For Social Customer Service Over Facebook
By Dorien Morin-van Dam, Published November 13, 2014 Marketing Your Services During The Holiday Season You provide a service to other businesses (B2B) or to customers (B2C) and it’s coming upon the holiday season. Quick, tell me, are you marketing? Are you ‘holiday marketing’? Are you taking advantage of the holiday season and the spirit … Continue reading Fresh Holiday Marketing Ideas For The Service Industry
By Vanessa DiMauro, Published November 6, 2014 “The pen is mightier than the sword,” wrote Edward George Bulwer-Lytton in 1839. Little did he know what was to come with the advent of social media? Around the globe, customers – friend and foe alike – share their experiences using indelible digital characters all across the social … Continue reading The Social Consumer Study And What It Means To Customer Service Professionals
