Sahail AshrafAugust 5, 2015 Customer service is kind of easy (or at least straightforward) in the real world. You greet a customer and if they have a problem you do your best to deal with it in a polite and courteous manner. If it is a deep and complex problem, you grab your supervisor or … Continue reading How To Provide Stellar Customer Service On Social Media
Linda DessauJuly 29, 2015 © Sergey Nivens – Fotolia.com How do you choose service providers for your business? You may start with a Google search. You’ll likely ask friends, family and trusted colleagues for referrals. You may also scroll through your Rolodex of contacts and connections, including the things they’ve posted or shared on social … Continue reading 6 Ways Blogging Helps Customers Choose Your Service
Ray ManleyJuly 11, 2015 Once you have an online portfolio established, there are several places you can post work samples along with your resume and start bidding on jobs, the most popular and trafficked are: Elance oDesk Guru ifreelance Freelancer PeoplePerHour I’m sure if you look today, you may find others. However, in recent years … Continue reading How To Find The Best Service To Start Your Freelance Career
Isaac LeungJuly 8, 2015 It’s increasingly important for advertising agencies to foster closer partnerships with suppliers, beyond simple transactional arrangements centred on Service Level Agreements. According to Grant Morrell of Leo Burnett Sydney, agencies, through procurement, are being put under the microscope. Building strong relationships with suppliers will be crucial for agencies hoping to improve … Continue reading Five Steps For Improving Agency Relationships With Service Providers
Bob HutchinsJune 30, 2015 When Alexander Graham Bell debuted the first telephone in 1876, you couldn’t buy just one. You had to buy two. One for you. And one for whoever else you wanted to talk to. If you needed to connect with a second friend or business associate, you’d have to buy another pair … Continue reading How Customer Service Is Becoming More Human [Infographic]
Brian WallaceJune 28, 2015 Everyone hates waiting for the cable guy. It’s the one issue on which we can all agree. If you’re in the business of scheduling service technicians, you know all about the angry phone calls and the negative viral tweets about the poor service your customer feels they received. But what if … Continue reading Break The Service Technician Mold [Infographic]
VerticalResponseJune 25, 2015 Twitter has fundamentally changed the way that customer service interactions take place. For years, consumer concerns often went unheard or were swept under the rug to protect a company’s overall image. The increased role of social media within product marketing has however, now given buyers in the marketplace much more power to leverage over … Continue reading 4 Twitter Tools that Help You With Customer Service
Marko SaricJune 22, 2015 According to a recent survey, social media active brands are developing a very bad reputation for their non-existent customer service. But what is the state of social media customer service experience exactly? Here’s a summary of the study Locowise did on customer support on Facebook: Locowise looked at more than 900 … Continue reading The State Of Social Media Customer Service Experience
Alleli AspiliJune 22, 2015 Have you experienced complaining via social media? Was it addressed promptly or were you seen-zoned? Honestly, I have and it was an unpleasant experience. I guess, I am one of those people, who were included in HelpScout.net’s statistics, which shows that 78% of customers have bailed out of a transaction due … Continue reading How to Offer Great Customer Service With Social Media
Ritu PantJune 13, 2015 Businesses receive complaints and compliments almost daily. Most companies simply log this information, address the issue, and never look back at it. Savvy businesses collect the data and use it to create detailed customer metrics. Customer metrics can be employed to solve issues and improve client relationships in different areas of … Continue reading Improving Customer Service With The Magic of Metrics
