by Miles Hobson July 15, 2016 Follow @miles_hobsonJuly 15, 2016 You know the old style used car sales routine? The one with all of the stretching of the truth, fake declarations of urgency and pretty poor recommendations for your needs? Yeah, like Danny DeVito in Matilda. Well whether you’ve seen the film or not, he’s … Continue reading How Great Service Can Get You More Sales
by Brent Pohlman June 27, 2016 Follow @brentpohlmanJune 27, 2016 This is the question I am facing in 2016. The way people receive information about our company varies quite a bit. Word-of-mouth for me is still the best way for new clients to find out about our service offerings. Everywhere I read, companies … Continue reading Invest More in Marketing or Client Service?
by Suzanna Colberg June 14, 2016June 14, 2016 With the help of the globe-spanning soapbox known as the Internet, your customers now wield more power than ever before when it comes to the success of your organization. While a few negative rants among a deluge of neutral or positive online reviews might not hurt your … Continue reading 3 Hiring Best Practices: Build a Workforce that Delivers Superior Customer Service
by Richard Shapiro May 27, 2016 Follow @RichardRShapiroMay 27, 2016 When top management determines that any organization must become more customer-centric, immediately a search begins on the Internet for, “passion for customer service.” Most execs don’t think of “passion” as a component of e-commerce sites, but they should. Of course a computer, mobile device or … Continue reading 8 Steps to Add Passionate Customer Service to Your E-commerce Business
by Mickie E Kennedy May 25, 2016 Follow @ereleasesMay 25, 2016 Perhaps you have never considered Instagram for your business. If you are an accountant or an attorney, maybe you didn’t think your line of work was creative enough. Now it might take a little more work, but you can definitely sell your skills and … Continue reading Yes, It IS Possible to Sell a Service on Instagram
by Paul Johns April 20, 2016April 20, 2016 New ways of accomplishing old tasks. This is the conceptual bread and butter of thousands of tech-based companies today, and some might argue the very future of commerce in general. That leaves many brands out there ‘making it up as we go along’, which can be thrilling … Continue reading 7 Tips to Stay on Top of Social Media Customer Service
by Mickie E Kennedy April 15, 2016 Follow @ereleasesApril 15, 2016 Wait, what? If you aren’t that familiar with Pinterest, you might think it was all pallet projects and paleo recipes. But it is so much more and you can definitely sell what you do on it. Plus, with over 70 million users on it, … Continue reading Yes, It IS Possible to Sell a Service on Pinterest
by Brad Swezey April 3, 2016 Follow @JustSmallBizApril 3, 2016 Hi. Today’s topic is, “Don’t go to sleep tonight until you can answer this one question about your customer service that your business offers.” Customer service, we all hear about it, we all talk about it all the time. We want to treat our customers … Continue reading Marketing for Small Business – Don’t Go to Sleep Until You Can Answer This One Question About Customer Service
by Vanessa Kirchner-Leida April 2, 2016April 2, 2016 You may be wondering why video is becoming such a popular customer service option. Well, remember the days when the majority of customer transactions and communications were face-to-face? I recall the sincere and welcoming bank teller when I arrived at my local branch to deposit a check … Continue reading Filling the Customer Service Void with Video
Often, successful content marketing relies most heavily on content created by your customers, rather than by your brand. Columnist Rachel Lindteigen explains how excelling at customer service should be part of your content strategy. Rachel Lindteigen on March 29, 2016 If you have customers, then yes, customer service is a big key to your … Continue reading Is customer service a key to content marketing success?
