Tag Archives: Scheduling

The case for giving hourly workers greater scheduling flexibility

By Cecile Alper-Leroux   April 30, 2022   Flexibility has become essential for employees as workplace expectations continue to shift due to ongoing pandemic uncertainty and increasing choice driven by the Great Resignation. Organizations that employ office and white-collar workers have adopted more flexible practices for where, when, and how employees work. Industries that rely … Continue reading The case for giving hourly workers greater scheduling flexibility

How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)

Ellen Christenberry November 13, 2020 For many companies, the holidays mean extra days off and hours spent with friends and family. For others, it’s the busiest time of the year. Hiring and training seasonal workers ramps up and everything is go,go,go. In fact, many contact centers see up to 10x the typical call volume during … Continue reading How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)