Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives
Tag Archives: Representatives
Tips for Successful Business Development Representatives
Dan Sincavage — May 3, 2017 Follow @dansincavage— May 3, 2017 The business development representative’s job is critical to the success of an organization. In fact, there is no role in a company that more directly impacts future prosperity, growth, and overall stability. After all, without sales, a company is quickly out of business. For … Continue reading Tips for Successful Business Development Representatives
5 Interview Questions To Ask Field Representatives
by Aya Tsuruta November 23, 2015November 23, 2015 Working on a remote team comes with its challenges. Field representatives need to be motivated and self-starting while managers need to be able to monitor team members without being overbearing. The key is to have trust, but trust is something that takes time to build. To get … Continue reading 5 Interview Questions To Ask Field Representatives
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