Tag Archives: Renewal

Ensuring and Growing Your COVID Renewal

Evelyn Frederickson September 1, 2020 Part 1: Ensuring and Growing Your COVID Renewal In times of uncertainty, it may be tempting to ‘hunker down’ and wait it out. Focus on maintaining the status quo. Don’t try anything new. Don’t take risks. However, after every recession, the Harvard Business Review, McKinsey, Bain, and other management consultants … Continue reading Ensuring and Growing Your COVID Renewal

Who Owns the Renewal? – 3 Ownership Models to Guide Your Decision

by Dave Blake May 20, 2016 Follow @davecblakeMay 20, 2016 During my travels meeting with customer success leaders from around the globe, I’m frequently asked two common questions. Who should own the renewal, sales or customer success?How should I compensate my Customer Success Manager (CSMs)? I’ll cover the answers to these questions in a two-part … Continue reading Who Owns the Renewal? – 3 Ownership Models to Guide Your Decision