Tag Archives: Performance

6 Keys to Building a High Performance Revenue Marketing Practice: Part 3 – Technology & Results

By Debbie Qaqish, Published October 10, 2014   In this three-part series, I examine the six keys of building and growing a thriving Revenue Marketing practice – strategy, content, people, process, technology and results. In Part One, I talked about Strategy and Content and Part Two covered People and Process . In today’s final installment, … Continue reading 6 Keys to Building a High Performance Revenue Marketing Practice: Part 3 – Technology & Results

Four Performance Metrics to Improve your Call Center

Call centers are at the core of the customer experience and are often under constant scrutiny from the public and industry to ensure a high level of service is provided. Businesses today acknowledge that the sustainable differentiator between companies is driven by the level of customer care they provide and the subsequent impression left with … Continue reading Four Performance Metrics to Improve your Call Center