By Katie Notopoulos July 17, 2023 Just to set the record straight, Alex Karp, CEO of tech company Palantir, did not say the words that were overdubbed in a video of him ostensibly telling his shareholders, “[F]uck your puts, fuck the bears, fuck the doubters, Pili is the future. Papa Karp gonna send you … Continue reading How Palantir stock developed a weird, passionate, meme-crazy fan base
by Richard Shapiro May 27, 2016 Follow @RichardRShapiroMay 27, 2016 When top management determines that any organization must become more customer-centric, immediately a search begins on the Internet for, “passion for customer service.” Most execs don’t think of “passion” as a component of e-commerce sites, but they should. Of course a computer, mobile device or … Continue reading 8 Steps to Add Passionate Customer Service to Your E-commerce Business
Richard ShapiroMarch 21, 2015 If I go into a pet store, I expect the people working there to love animals. That makes sense to me. Taking care of dogs, cats, birds, and fish can be fun but there are chores involved. Cleaning out a cage or bathing a dirty dog requires passion. When a pet … Continue reading Hire People Who Are Passionate About Customer Service
