Tag Archives: Manager

Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

Laura Krajewski — February 7, 2020 I graduated from college with a Bachelor of Arts as an English Major and everyone asked me, “Are you going to be a writer? A teacher? What are you going to do with an English degree anyway?” And then I stepped immediately into the tech industry. Since I graduated, … Continue reading Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

Justice Department homing in on Google Ad Manager in antitrust probe

The feds are interviewing publishers and ad-tech rivals about whether Google has too much control “over the monetization of digital content.” Greg Sterling on February 5, 2020 The U.S. Justice Department (DOJ) is talking with multiple publishers and ad-tech companies as it scrutinizes Google’s third-party ad tools, as part of the DOJ’s antitrust investigation, the … Continue reading Justice Department homing in on Google Ad Manager in antitrust probe

How to Use Google Optimize & Tag Manager for Personalization

Johannes Radig — January 24, 2020 About two years ago, I wrote an article on using Google Tag Manager (GTM) to personalize your website. Even then, people asked why I wouldn’t just use Google Optimize. At the time, the answer was simple: Personalization was part of Google’s six-figure paid solution. However, in November 2018, Google … Continue reading How to Use Google Optimize & Tag Manager for Personalization

5 things every social media manager should be doing in 2020

Brands who are successful at digital overall will start to address the bigger consumer experience and how they can extend digital success to the offline world in the coming year. Ashley Cooksley on January 3, 2020  A lot happened in social media in 2019 – from the continued influence of President Trump’s Twitter feed to … Continue reading 5 things every social media manager should be doing in 2020

Did You Know That Being a Good Manager is Really Simple?

JoAnn Corley — December 24, 2019 Follow @joann corley I’m here to tell ya today – managing people does not have to be complicated…once you recognize and understand 1 simple human truth. If you meet some basic, core human needs, people will willingly contribute (aka perform). Managing is a Human ExperienceFor the moment, suspend your … Continue reading Did You Know That Being a Good Manager is Really Simple?

The Top 5 Customer Success Manager Best Practices

Mia Jacobs — December 9, 2019 Customer Success Managers (CSMs) work hard to provide the best customer experience possible by prioritizing customer needs and helping them throughout the customer journey. They monitor the customer experience and their achievement of value. Equipped with insight into customer activity and an understanding of how to prevent churn, they … Continue reading The Top 5 Customer Success Manager Best Practices

The Manager (A Misunderstood Product Owner Stance)

Chris Lukassen — December 2, 2019 What is a Manager? The Manager is concerned with the wellbeing of the Scrum Team. The Manager loves to see happy, engaged and motivated people. (S)he loves it when people are developing themselves, learning new skills, obtaining new knowledge and making mistakes. The Manager is a real people person, … Continue reading The Manager (A Misunderstood Product Owner Stance)

The Project Manager (A Misunderstood Product Owner Stance)

Robbin Schuurman — November 28, 2019 The Project Manager is typically concerned with day-to-day progress of the Development Team. They rarely (or never) miss a Daily Scrum, they’re involved during the Daily Scrum and it might just be that they’re asking individual team members what they’ve done, what they’re going to do and if there’s … Continue reading The Project Manager (A Misunderstood Product Owner Stance)