Peter StarkSeptember 8, 2015 I’ve worked on several executive coaching projects where one member of the team is a royal jerk. What makes someone a jerk? Here’s our definition: a jerk or jackass is someone who is rude, abrasive, condescending, undermines or puts others down, is arrogant, blames others, and, in a nutshell, is difficult … Continue reading How Do You Handle a Brilliant Jerk?
Tag Archives: Handle
Four Ways Entrepreneurs Can Handle Growing Pains
Brooke BallardJuly 29, 2015 In the past six months, B Squared Media has more than doubled in business. But instead of writing a blog post on how awesome we are, I want to talk about how to handle growing pains. A little dose of #RealTalk: I’ve been in “hustle mode” for about ten months; working … Continue reading Four Ways Entrepreneurs Can Handle Growing Pains
Who Should Handle Your LinkedIn & Social Platforms?
Colleen McKennaJune 16, 2015 In my last post I spent a good deal of time talking about CEOs, their social savviness and how necessary this skill is for those leading today’s organizations. In my experience, almost every executive I know tells me how they simply don’t have time to do this or they are not … Continue reading Who Should Handle Your LinkedIn & Social Platforms?
How Sharp Brands Handle a Corporate Crisis in the Social Media Age
Bill FaethMay 27, 2015 Not every organization will face a crisis. From offensive social media posts to offline crises, such as data breaches, a simple mistake can immediately place a company squarely in the spotlight. Many of the countless high-profile social media crises of the past several years surround poor employee or managerial judgement. This … Continue reading How Sharp Brands Handle a Corporate Crisis in the Social Media Age
The Best Way to Handle Online Trolls: Engage Versus Ignore
Shelley PringleFebruary 15, 2015 Conventional wisdom suggests the best way to deal with online trolls is to ignore them. Don’t feed the trolls, the experts say, it’s what they want and only fuels the flames, encouraging them to continue spewing their vitriolic hatred, racist commentary and/or misogynistic babble. Yet two recent victims of online trolling … Continue reading The Best Way to Handle Online Trolls: Engage Versus Ignore
Measuring the Business Impact of PR: Getting a Handle on Data
When assessing the ROI of a publicity campaign, it’s standard practice to asses about high-level results, such as the number of reads a message has received and the number of times a message social networks: these metrics are good measures of how well a message resonated with the audience. But PR measurement shouldn’t stop there. … Continue reading Measuring the Business Impact of PR: Getting a Handle on Data
Does Your Organization Need a Separate Twitter Handle to Deliver Effective Social Customer Service?
A common debate among social customer service professionals is whether brands should deliver customer service from their primary Twitter handle–or if they should have a dedicated service handle. Companies have been successful with both approaches, meaning that there is no clear cut answer but instead a series of pros and cons. Using our experience from … Continue reading Does Your Organization Need a Separate Twitter Handle to Deliver Effective Social Customer Service?
Random Posts on
5 Things Every Retailer Should Blog About to Build Customer Loyalty and Brand Personality
5 Killer Blog Interview Questions
Start Building Your Rockstar Team Today: Building Your Social Media Team Part 3
3 Tips To Extend Your Email Reach With Social Sharing
Performance Management Trends to Watch Out For
5 Tips for Boosting Facebook Page Engagement in 2015 and Beyond
Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy
Tech layoffs: Amazon lays off hundreds from Twitch and Prime Video
What is a Social Media Strategy?
