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How to Grow From an Accidental Manager to a Collaborative Leader

Paula Martin — October 3, 2019 Follow @matrixmgmtinst Imagine you’ve joined a relay team and are about to run a race. Halfway through your first lap, your manager calls you away to handle a different task. You complete the assignment and return to the race. By the time you reach the handoff point, however, your … Continue reading How to Grow From an Accidental Manager to a Collaborative Leader

From the Edsel to the iPhone 11: Products with problematic designs

Whether it is the recent trypophobes issue with Apple, or the “Vdara death ray” in Las Vegas, there are lessons for brands about managing a design controversy. Adam Dorfman on September 23, 2019 at 1:42 pm The unveiling of Apple’s iPhone 11 Pro and iPhone Pro Max on Sept. 10 triggered an unlikely and unwelcome … Continue reading From the Edsel to the iPhone 11: Products with problematic designs

It’s All Social Media Fun and Games Until You Get a Call from HR

Gerry Moran — September 19, 2019 Follow @GerryMoran — September 19, 2019 It’s all fun and games until someone loses an eye. Or, in reality, a client, an analyst’s support, or your credibility from getting your social media account hacked. And then, HR calls you about your social media governance. Many brands govern their social … Continue reading It’s All Social Media Fun and Games Until You Get a Call from HR

Separating Hype from Reality: Exploring AI in IT Service Management

Hutch Morzaria — September 16, 2019 Follow @cxmaster — September 16, 2019 IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, they need to deliver superior customer service and reduce downtime. We have seen … Continue reading Separating Hype from Reality: Exploring AI in IT Service Management

4 Infographic Marketing Tips From the Pros

Bonnie Harris — September 15, 2019 Follow @waxmarketing — September 15, 2019 FirmBee / Pixabay Creating infographics have been one of the most widely used content marketing strategies for the past few years. Infographics are great for grabbing people’s attention, explaining important concepts, and sharing statistics. Unfortunately, as more people began to realize the power … Continue reading 4 Infographic Marketing Tips From the Pros

New Software From Human Automation Tracks Digital Footprint

New Software From Human Automation Tracks Digital Footprint by Ray Schultz , September 12, 2019 SaaS provider Human Automation has launched the beta version of Personalize, software that uses an AI-driven algorithm to monitor a consumer’s website behavior and interests. This data can be used to fuel personalized email campaigns. The product can analyze metrics … Continue reading New Software From Human Automation Tracks Digital Footprint