Angela Hausman, PhD January 11, 2021 While 2020 was the year when we all had to work from home, 2021 isn’t starting out much better. However, if the exercise wrought by Covid-19 taught us anything, it’s that we CAN work effectively from home. Thus, more employers are ditching their expensive buildings in favor of distributed … Continue reading How to Make the Most From Your Time When You Work From Home
Arik Hanson January 8, 2021 You may have missed it, but Walmart’s social media team got itself in a bit of hot water last week when someone inadvertently tweeted a personal opinion from the corporate Walmart handle. It was a response to Rep. Josh Hawley from Missouri around his stance on voting against the Electoral … Continue reading Learn From Walmart: 4 Social Media Governance Best Practices to Reduce Your Risk of “Going Viral” in a Bad Way
Steve DiGioia January 7, 2021 Safety, security, and peace of mind. Nice calming words they are. They come with little worries and little stress. Every employee wants this. But what does management want from you? For many in the customer service industry, there is little room for advancement and few opportunities to make “change” – … Continue reading What Does Management Want From You?
Kushal Arora January 2, 2021 Business owners create enterprise resource planning solutions when it is apparent that the company needs vital changes. The business owner conducts a variety of assessments and finds where issues lie. Assessments show better ways to improve business operations and increase worker productivity. Businesses that address common issues cut down on … Continue reading Business: What Businesses Get from Enterprise Resource Planning
Amazon Rescues Small, Medium-Sized Businesses From COVID-19 Lockdowns In 2020 by Laurie Sullivan @lauriesullivan, December 29, 2020 States like California may have set restrictions on small- and medium-size businesses that kept consumers from entering physical stores, but during the holiday season these struggling smaller U.S. companies sold nearly 1 billion products in Amazon’s store. To … Continue reading Amazon Rescues Small, Medium-Sized Businesses From COVID-19 Lockdowns In 2020
Kushal Arora December 27, 2020 Business owners create enterprise resource planning solutions when it is apparent that the company needs vital changes. The business owner conducts a variety of assessments and finds where issues lie. Assessments show better ways to improve business operations and increase worker productivity. Businesses that address common issues cut down on … Continue reading What Businesses Get from Enterprise Resource Planning
Julie Hansen December 26, 2020 Your virtual first impression can make or break your sale. In the first few seconds of a video call, prospective customers quickly make decisions about you and your company and how (or whether) they’re going to listen to you. To ensure you’re making a strong first impression, look no further … Continue reading Virtual First Impression: 5 Secrets from the Stars
B2B Businesses More Likely To Keep Third-Party Ad-Tracking Secrets From Customers by Laurie Sullivan @lauriesullivan, December 21, 2020 A recent privacy survey finds that 62% of businesses don’t tell customers about ad trackers collecting their data, and 55% of 1,416 business leaders polled across the United States and Canada believe their company has well-defined and … Continue reading B2B Businesses More Likely To Keep Third-Party Ad-Tracking Secrets From Customers
Winning The Holiday Season From The Safety of Your Customers’ Couches by Nicole Garberg , December 16, 2020 Given the events of 2020, many are craving holiday experiences that replicate, if not elevate, the memories of years past. Retailers who recognize this and prepare to provide a little something special will see their efforts rewarded. … Continue reading Winning The Holiday Season From The Safety of Your Customers’ Couches
Ellen Christenberry December 13, 2020 A company recently charged me for a duplicate purchase I didn’t make. I knew if I didn’t jump on a call with customer service right then and there, I’d likely forget (or procrastinate) until it was too late and I couldn’t get the charges removed. So, I dropped everything I … Continue reading How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
