Max Benz — September 20, 2019 — September 20, 2019 As a project manager, it’s your job to make sure that your client is happy and that his or her project is moving in the right direction. So it’s essential to make sure you have a strategy for collecting feedback that will keep your clients … Continue reading How to Use a Client Feedback Form to Get Better Feedback
Sara Staffaroni — August 5, 2019 — August 5, 2019 Collecting survey feedback from your customers is easier now than it has ever been before. Survey tools can help you to aggregate valuable information through email, chat, social media, and more. But while collecting survey feedback is simple, the real value is in actioning that … Continue reading How to Take Survey Feedback and Build an Actionable Plan
Democratizing access to customer feedback is one of your most valuable assets in the feedback economy. Leela Srinivasan on July 8, 2019 Feedback has never been so business-critical as it is today. We live and work in an era of unprecedented global transparency, digital experience-sharing, and a desire to be heard. In this environment, feedback … Continue reading Marketers can operationalize customer feedback (whether you ‘own’ it or not)
John Parker Stewart — April 16, 2019 — April 16, 2019 When it comes to receiving feedback about ourselves, most of us have shells as hard as a lobster. But that’s not necessarily a bad thing. Consider a lobster’s life cycle and the role its shell plays. As it grows, the young lobster becomes too … Continue reading The Lobster and The Ego: Feedback & Growth
Rick Lepsinger — April 15, 2019 Follow @onpoint_llc — April 15, 2019 geralt / Pixabay Providing high-quality feedback is crucial to any employee development process. Without a clear assessment and feedback process, employees can be left adrift, without clear information on how they can improve. A good assessment process identifies areas of strength and development … Continue reading How to Provide High-Impact Feedback
Max Benz — March 21, 2019 — March 21, 2019 Modern marketing moves fast. As a project manager, you will manage large multidisciplinary teams which work together in real-time. You need to incorporate feedback quickly, efficiently, and accurately to keep the ball rolling. Here’s a closer look at how to use feedback loops to make … Continue reading How to Harness Feedback Loops in Your Projects
Personal Branding Blog — March 13, 2019 — March 13, 2019 Unfortunately, managers do not always give positive feedback and sometimes they need to deliver negative feedback as well in order to keep all of the employees on track and help them reach their full potential. Although giving negative feedback is not an easy task, … Continue reading How to Give Negative Feedback to a Coworker
Liz Kislik — March 6, 2019 Follow @lizkislik — March 6, 2019 Don’t you get frustrated when you’ve told an employee a hundred times what you need them to do, or how they’re supposed to behave, yet it makes no difference? Or even worse, when the person tells you they understand, or says the magic … Continue reading How to Respond When Employees Ignore Feedback
Thomas Ewen — November 15, 2018 — November 15, 2018 geralt / Pixabay Companies often focus solely on customer experience, forgetting the actual driver for an excellent customer journey – their employees. According to the 2016 CXEvolution study by MaritzCX, “customer-centric companies are three times more successful at driving significant financial improvement and customer … Continue reading Five Powerful Employee Feedback Tips for Customer Experience Leaders
McLean Mills — September 3, 2018 Follow @mcleanmills7 — September 3, 2018 geralt / Pixabay As a business owner, feedback is everywhere. There’s feedback coming from your customers, your employees, your management team, and even your friends and family. However, in a world where everyone has their own opinions and individual preferences, it’s hard to … Continue reading 8 Scenarios Where It’s Actually OK to Ignore Feedback
