Personal Branding Blog — October 31, 2017 — October 31, 2017 geralt / Pixabay Every human being wants to be recognized and appreciated for the work they do because they like to see the reward of their efforts. However, managers often wait until the annual performance review day to give their feedbacks and show their … Continue reading Why is Employee Recognition Important?
Janet Church — October 23, 2017 Follow @JanetChurch — October 23, 2017 A growing number of businesses of all sizes — from small startups to large enterprises — are tapping their workforce to extend their social media footprint. When this strategy is done correctly, the rewards and ROI are considerable. For example: Content shared by … Continue reading Employee Policies and Best Practices For Your Social Media Governance Plan
Sarah Hall — October 19, 2017 — October 19, 2017 The staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate … Continue reading Employee Engagement Techniques for Contact Centers to Reduce High Turnovers
Brandon Carter — October 18, 2017 Follow @bscarter — October 18, 2017 Looking at the top of your employee benefits, you see items with clear ROIs. Health insurance. Paid time off. 401(k) matching. You know what problems those solve and how valuable they are to employees. But then you move further down the roster and … Continue reading What Problems Do Employee Discount Programs Solve?
Janet Church — October 6, 2017 Follow @JanetChurch — October 6, 2017 StartupStockPhotos / Pixabay To monitor, or not to monitor? It is widely accepted by corporate social media and risk managers that major brand damage can occur via a social channel, but real harm can also come from employees’ social media accounts. For regulated … Continue reading Why Monitoring Employee Social Media Accounts Protects Your Brand
Brian Sutter — October 3, 2017 Follow @SmallBizBrian — October 3, 2017 FotografieLink / Pixabay “A person’s success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have.” Tim Ferriss, “The 4 Hour Workweek” We all want to work in a reasonably happy, productive environment. We … Continue reading How to Help an Employee Who Isn’t Working Out
Mary DavenPort — October 2, 2017 — October 2, 2017 FotografieLink / Pixabay As of 2016, tech industry turnover rate was 560,250 professionals per month, reaching a ten year high in the United States. With no sign attrition will naturally decrease, organizations are compelled to consider hiring and retention strategies that prevent the expensive turnover … Continue reading Keeping Employee Attrition Rates Low in a Tight Market
Johnny Duncan — September 28, 2017 — September 28, 2017 Turnover is inevitable. Every person you hire will eventually leave your organization. Whether employees leave for more enticing positions, move away, become full-time family caretakers, or retire after decades of priceless contributions, no one will be with you forever. But turnover isn’t always a bad … Continue reading How to Optimize Your Employee Lifecycle
Patrick Panuncillon — September 22, 2017 — September 22, 2017 geralt / Pixabay Most of us are guilty in the occasional, if not, regular humble-bragging about a new job, new position or about the completion of a big work project on social channels such as Facebook and Twitter. We tag Facebook and Instagram posts and … Continue reading Employee Advocacy: How to Motivate Your Staff
Bradley Chalupski — September 14, 2017 — September 14, 2017 Growing a company’s customer service operation is never an easy job. Usually, great customer service execs who’ve already managed a moderate amount of scale are called upon to maintain performance across even greater scale. Unfortunately, creating great customer success departments requires a hands on approach … Continue reading Introducing the Future of Customer Support: Employee Motivation
