Tag Archives: control

Hacking Strategy: Balancing Control and Flexibility

Angela Hausman, PhDApril 26, 2015 In today’s discussion on hacking strategy, I’d like to focus on the tradeoffs inherent in balancing control and flexibility. From today’s discussion, I hope you’ll gain an appreciation of: Why you need flexibility and control to reach strategic goals? Why you give up control to gain flexibility and visa versa? … Continue reading Hacking Strategy: Balancing Control and Flexibility

Seize Control: Improve Your Supplier Relationships in 3 Steps

Paul BywaterApril 14, 2015 Improving cost effectiveness and efficiency will help improve just-in-time manufacturing supplier relationships, adding additional value for your customers. As the name implies, just-in-time manufacturing (or JIT) relies on processes coming together in a timely fashion. These processes must combine relationships with technology for the greatest efficiency and mutual benefit for all parties. Sharing … Continue reading Seize Control: Improve Your Supplier Relationships in 3 Steps

Representative Retention: Control Your Customer Service

Jeremy Geadrities December 22, 2014   What is your current employee retention strategy? If you cannot immediately answer the question, or at least begin envisioning your current organizational approach to employee development, then we’ve already identified a core reason why you are continually hiring customer service representatives. Hiring exceptional customer service representatives results in (you … Continue reading Representative Retention: Control Your Customer Service

Reasons Corporate Communications Needs to Control Social Media

Bobbie Wasserman December 13, 2014   One of the most common concerns I address with clients when restructuring corporate communications departments is moving the social media function into the department. The companies I counsel tend to associate handling social media as a marketing function. There is some truth in that approach, as it might have … Continue reading Reasons Corporate Communications Needs to Control Social Media