Tag Archives: Continuous

Continuous improvement and innovation: Successful customer journey operations

Business Improvement

Learn the essentials of feedback loops, experimentation and agility to deliver continuous improvement in customer journey operations. Greg Kihlstrom on November 13, 2023 Creating a great customer experience is a top priority for most brands because customers value the entire journey, not just the products or services they purchase. However, delivering on this promise is … Continue reading Continuous improvement and innovation: Successful customer journey operations →

Continuous Feedback Is Still Not Enough

Feedback Management

Chiara Toselli September 28, 2021 Many organizations have decided to ditch the once-a-year annual appraisals, and implement quarterly check-ins and continuous feedback. This is largely due to a switch in the generational workforce. Millennials and Gen Z now constitute almost 50% of the workforce. While all employees want feedback, younger generations want it the most. … Continue reading Continuous Feedback Is Still Not Enough →

Why It Matters to Incorporate Continuous Learning into Your LMS

Learning Strategy

Dariya Lopukhina — March 5, 2020 Free-Photos / Pixabay With younger generations in the workplace and increasingly in leadership roles, they want more access to continuous learning resources. For those in L&D teams, this means that your learning platforms and learning management systems (LMS) can’t stay at static repositories of courses and materials anymore. Why … Continue reading Why It Matters to Incorporate Continuous Learning into Your LMS →

Embrace Change… but Not TOO Continuous Improvement

Change Management

Karl Sakas — November 5, 2019 Follow @KarlSakas Don’t frustrate employees and clients with too continuous improvement at your agency. Continuous improvement helps you make your agency better—but be careful about trying to improve things too quickly. Why? You’ll frustrate your team—and your clients and prospects—because they’ll feel whipsawed as they try to keep up. … Continue reading Embrace Change… but Not TOO Continuous Improvement →

The key to sustaining brand relevance? Continuous transformation

Business Transformation

A brand’s long-term resiliency requires adaptability to stay in tune with consumer’s changing needs and have the confidence to adjust accordingly. Mark Tiainen on October 16, 2019 Right now, we’re in a turbulent time of brand transformation. New generations of consumers are seeking fresh, exciting experiences and are demanding new ways to interact with brands, … Continue reading The key to sustaining brand relevance? Continuous transformation →

For Telco Providers, Digital Transformation is a Continuous Journey for Lifetime Success

Digital Transformation

Brian Johnson — September 20, 2019 — September 20, 2019 JanBaby / Pixabay In life, there are fads and there are trends. Fads are things that become popular one day and gone the next. In the 70’s, people were crazy for waterbeds. More recently, people would lay face down in bizarre places and called it … Continue reading For Telco Providers, Digital Transformation is a Continuous Journey for Lifetime Success →

Solving the Struggle of Employee Engagement: Building Continuous Employee Engagement Through Benefits Tech

Employee Engagement

Chris Bruce — July 10, 2018 — July 10, 2018 Employee engagement remains the number one strategic objective for 80% of HR and reward professionals. Studies confirm that engaged employees are more productive, provide better customer service, and are more likely to stay with their employer. However, increasing employee engagement remains a struggle for the … Continue reading Solving the Struggle of Employee Engagement: Building Continuous Employee Engagement Through Benefits Tech →

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