Tag Archives: Coaching

3 Tactics to Level Up Your Call Center Coaching With Speech Analytics

Veronica Krieg April 1, 2021 As customer service leaders continue to embrace the life where agents can work from where they’re most comfortable, new challenges catapult to the top of priority lists. Gartner research shows in two years, nearly nine in 10 leaders think 20-80% of the customer service workforce will still work from home. … Continue reading 3 Tactics to Level Up Your Call Center Coaching With Speech Analytics →

How to Develop Your Coaching Sales Funnel to Increase Profits

Coaching Sales

Karen Repoli February 1, 2021 Just as with every aspect of your business, your coaching programs should offer several levels of commitment, from free to high-end VIP days or mastermind retreats. Doing so helps new potential clients move from “getting to know you” to “raving fan” more easily, and helps ensure you always have a … Continue reading How to Develop Your Coaching Sales Funnel to Increase Profits →

What Are the 3 Types of Coaching Styles?

Coaching Techniques

Maini Homer January 12, 2021 When it comes to coaching, there are three distinct styles; autocratic, democratic, and holistic. The styles are based upon the studies of Kurt Lewin, a German-American social psychologist. Each one is effective in its ways, depending on the situation and context. Any good coach should understand each style and how … Continue reading What Are the 3 Types of Coaching Styles? →

How to Maximize Your Coaching and Training Success for 2021

Coaching Techniques

Colleen McKenna November 6, 2020 2020 took us all by surprise in so many ways. While I know it will be different, I’m ready for 2021 and the opportunities that I’m certain will be revealed. I understand many people may not feel optimistic. We’ve taken on unfamiliar challenges, and careers have gone awry. I have … Continue reading How to Maximize Your Coaching and Training Success for 2021 →

How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Coaching Techniques

Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center →

Two are Better Than One – The Benefits of Paired Agile Coaching

Coaching Techniques

Anthony Mersino October 15, 2020 In 2012, I was given my first opportunity to coach some new agile teams for a client. I was paired with a more senior coach and I never thought twice about how much sense that made. I was coached and was able to use the senior coach as a sounding … Continue reading Two are Better Than One – The Benefits of Paired Agile Coaching →

How Managing and Coaching to Agent Performance Metrics Amplifies Your Call Center’s ROI

Call Center

Veronica Krieg October 12, 2020 Almost 80% of your agents show up to work without knowing what’s expected of them. Too many business leaders see the contact center as a cost center, so developing and investing in agent performance falls off the radar. The less money you spend in the contact center, and the more … Continue reading How Managing and Coaching to Agent Performance Metrics Amplifies Your Call Center’s ROI →

Best Practices to Employee Coaching

Employee Coaching

Mrinmoy Rabha October 4, 2020 With the growing demand for the evolving world, your employees’ efficiency and performance in the workplace matter significantly. And the best way to increase efficiency and productivity in your employees is by providing necessary employee coaching. It helps in upskilling your employees and make them even more proficient in their … Continue reading Best Practices to Employee Coaching →

Eddie Murphy Shows How to Make Coaching Fun

Coaching Techniques

Gretchen Gordon September 29, 2020 Of all the things that a sales manager needs to do, the most important is clearly coaching. Honestly, it has the biggest impact on sales success. This isn’t just my opinion, we have data that supports it (see below). Lots of Coaching, Not Necessarily Effective Coaching What’s most important is … Continue reading Eddie Murphy Shows How to Make Coaching Fun →

Run a Successful Coaching Business with These 4 Tools

Coaching Techniques

Susan Gilbert August 5, 2020 Today I have some tools to help you build a successful coaching business. Here are four links with tips and tricks to kick start your workweek. As a solo entrepreneur you need to the right resources to help you stay connected and the most productive. Thankfully there are a wide … Continue reading Run a Successful Coaching Business with These 4 Tools →