Tag Archives: Coaching

5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center

Coaching Techniques

Veronica Krieg — January 27, 2020 Only one in four employees think that their managers deliver meaningful feedback, or that the feedback they get helps them work better. What’s worse, a slim 21% of employees think their performance is managed in a way that motivates them to do outstanding work. Contact center managers struggle to … Continue reading 5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center →

What’s a Little Known Coaching Method That Can Quickly & Dramatically Improve Your Results?

Coaching Techniques

JoAnn Corley — September 16, 2019 Follow @joann corley — September 16, 2019 Sometimes as a leader, business owner, manager, we need a raw reality check! We all need those from time to time to achieve what we desire! We great distracted. We have so many things tugging at our attention…that may have less to … Continue reading What’s a Little Known Coaching Method That Can Quickly & Dramatically Improve Your Results? →

Why Are More Companies Seeking Group Leadership Coaching? Because It Works!

Leadership Skills

Janet Fouts — November 26, 2018 Follow @jfouts — November 26, 2018 As more and more executives are seeing the value of leadership coaching for themselves, they’re looking to provide coaching for their teams as well. In part to save money, but also to create an internal environment where the team learns together and collaboration … Continue reading Why Are More Companies Seeking Group Leadership Coaching? Because It Works! →

4 Differences Between a Group Coaching Program and Private Coaching

Coaching Techniques

Amanda Abella — February 26, 2018 — February 26, 2018 I’m constantly being asked about the difference between a group coaching program and private coaching. In many cases, my students are building out their sales funnel with different offerings, and don’t yet understand what separates one product for another. After running a group coaching program … Continue reading 4 Differences Between a Group Coaching Program and Private Coaching →

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