Tag Archives: Cloud

A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Salesforce Marketing Cloud brings Einstein AI capabilities to email marketers

Automation and machine-learning analytics features are now available for email. Jennifer Cannon on June 17, 2019 Salesforce revealed new Einstein AI capabilities available for its Marketing Cloud users, on Monday at its annual Salesforce Connections conference. The new features, available to customers now, aim to help marketers reach their customers more efficiently and effectively with … Continue reading Salesforce Marketing Cloud brings Einstein AI capabilities to email marketers

Microsoft Reorganizes With Focus On Cloud, AI, Windows Chief Leaves

Microsoft Reorganizes: Puts Focus On Cloud, AI by Laurie Sullivan  @lauriesullivan, March 29, 2018 Microsoft on Thursday announced a major reorganization, putting the focus on two divisions. One will focus on experiences and devices, and the other on cloud and artificial intelligence. Scott Guthrie, head of the cloud and enterprise group, will head the cloud … Continue reading Microsoft Reorganizes With Focus On Cloud, AI, Windows Chief Leaves

VPS Hosting vs Cloud Hosting: Which is better suited for your business?

  VPS Hosting vs Cloud Hosting: Which is better suited for your business? When it comes to starting an online business there are several things that need to be taken into account. One of the foremost things that you need to decide on, is the website hosting. Since you are planning on taking your business … Continue reading VPS Hosting vs Cloud Hosting: Which is better suited for your business?

3 Business Trends To Consider When Choosing Cloud Accounting Software

Juan Martinez — June 7, 2017 — June 7, 2017 If your small to midsize business (SMB) is in the process of selecting a cloud accounting solution, then there are three important trends you’ll want to inquire about when speaking to vendors. First, you’ll want to know if the software you’re browsing utilizes machine learning … Continue reading 3 Business Trends To Consider When Choosing Cloud Accounting Software

Brand X: Why customer experience is a cloud marketing must-have

Marketers of today’s services and apps need to put their customers’ experience at the center of their strategy. Contributor Brent Sleeper explains why. Brent Sleeper on October 27, 2016   It’s self-evident that designing and delivering a product or service that your customers want to use is the best route to business success. But the … Continue reading Brand X: Why customer experience is a cloud marketing must-have