Big tech companies agree to not ruin your electric bill with AI data centers But everything else is still fair game. Anna Washenko Wed, March 4, 2026 massimo colombo via Getty Images Today the White House announced that several major players in tech and AI have agreed to steps that will keep electricity … Continue reading Big tech companies agree to not ruin your electric bill with AI data centers
February 12, 2026 Anthropic has vowed to pay for electricity price hikes from its data centers. Its plan is short on details BY Kristin Toussaint If you live near an AI data center, you may already be seeing higher electricity bills. But if that data center is for Anthropic, the AI company now says it will … Continue reading Anthropic has vowed to pay for electricity price hikes from its data centers. Its plan is short on details
February 19, 2025 Malaysia is looking to data centers to boost its economy, but experts warn of risks Malaysia’s government is hoping that data centers will indirectly create thousands of high-paying jobs. BY Associated Press Winson Lau has always had contingency plans. But he wasn’t prepared for data centers. Lau relies on water and electricity to … Continue reading Malaysia is looking to data centers to boost its economy, but experts warn of risks
By Adele Peters In 2020, Google set a goal to get to 24/7 carbon-free energy by the end of the decade, meaning that all of its data centers and offices will run on clean electricity every hour of every day, all year long. The company didn’t know exactly how that would happen. “We realized … Continue reading This new geothermal plant in the Nevada desert is helping power Google data centers
Data-Driven Contact Centers for Proactive, Predictive, and Preventive Support Puneet Mehta / 14 Jul 2022 Nearly half (48%) of people would rather go to the dentist than call customer service. Yikes. But, should this really be that surprising? Here are data-driven contact centers for proactive, predictive, and preventive support in your customer service. It’s … Continue reading Data-Driven Contact Centers for Proactive, Predictive, and Preventive Support
Rotem Gal August 2, 2021 Before the pandemic, personalization was already a vital part of delivering an exceptional customer experience online and offline. However, the disruption and uncertainty of Covid-19 made the importance of improving a customer’s journey at every touchpoint even more critical. As a result, customers pushed businesses to continue to adapt quickly … Continue reading The Future of Omnichannel Contact Centers
Amy Bennet June 23, 2021 For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. But doing it all in-house also comes with its challenges. The newest publication from the Ryan Strategic Advisory … Continue reading The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?
Michael Ugino February 18, 2021 Making the sale is a big win—but it’s only half the battle. If you want to keep making sales, you need to deliver products quickly and without friction. Customers want fast, cheap shipping. They want easy returns. And most will happily go to your competitors on Amazon for these benefits … Continue reading Ecommerce Fulfillment Centers: A Guide for Small Businesses
Veronica Krieg October 12, 2020 Almost 80% of your agents show up to work without knowing what’s expected of them. Too many business leaders see the contact center as a cost center, so developing and investing in agent performance falls off the radar. The less money you spend in the contact center, and the more … Continue reading How Managing and Coaching to Agent Performance Metrics Amplifies Your Call Center’s ROI
Kim Campbell — May 1, 2020 If one thing’s for certain in these most uncertain times, it’s that humans are resilient. There have been comparisons of the coronavirus pandemic to an earthquake, where the initial quake shakes us to the core, but the aftershocks continue to reshape the world for months and years to come. … Continue reading What Now? How Will Contact Centers Navigate the Post-COVID World?
