Tag Archives: Capital

Bank Of America, Capital One Customers Warm Up To AI Marketing Tech

Bank Of America, Capital One Customers Warm Up To AI Marketing Tech by Laurie Sullivan  @lauriesullivan, June 11, 2018 Bank of America began rolling out its virtual voice assistant Erica, in March, and by June the financial institution says all customers will have an option to communicate with the technology online. The chatbot can search … Continue reading Bank Of America, Capital One Customers Warm Up To AI Marketing Tech

Harness Social Capital to Optimize Business Performance

Angela Hausman, PhD — January 11, 2017 Follow @MarketingLetter— January 11, 2017 Image courtesy of Socialize Yourself Cheers had the right idea to harness social capital to drive business performance. Those regulars, Norm, Lilith, Frazier, and the rest, counted on the Cheers staff to now only “know their name”, but to care about them as … Continue reading Harness Social Capital to Optimize Business Performance

Highlights from Deloitte’s Global Human Capital Trends 2016

by Jamie Nichol March 4, 2016 Follow @CultureIQMarch 4, 2016 This week Deloitte University Press released its annual report Global Human Capital Trends 2016 “The new organization: Different by design.” As usual, the report is jam-packed with useful findings that affect not only human resources leaders, but all business leaders. In fact, the report’s central … Continue reading Highlights from Deloitte’s Global Human Capital Trends 2016