Bots Take Lead, AI Traffic Surpasses Humanity’s by Laurie Sullivan , Staff Writer, June 17, 2026 Automated traffic, artificial intelligence (AI)-based agents and searches are growing eight times faster than human traffic, according to Microsoft data. The company said the number of AI-driven sessions it monitored in 2025 tripled. Supporting this growth, Microsoft announced four … Continue reading AI Traffic Surpasses Human Web Activity As Bots Take Lead
74% of enterprises that deployed AI customer agents have rolled them back after governance failures damaged CX and trust. By Pamela Parker Published on May 21, 2026 Last year, a grieving air traveler asked Air Canada’s chatbot about bereavement fares. The bot invented a refund policy that did not exist. The customer acted on … Continue reading Bad AI customer agent bots are a growing brand risk
Don’t Forsake Humans To Appease Bots: Flywheel’s Camarota by Laurie Sullivan , Staff Writer, April 13, 2026 Advertisers may think agentic creates another audience they need to reach online, but Phil Camarota, chief creative officer at Omnicom’s Flywheel Digital and president of the 2026 Creative Commerce Lions Jury, believes there is still only one — humans. “AI … Continue reading Don’t Forsake Humans To Appease Bots
March 29, 2026 AI is teaching us to speak like bots, and it’s a problem BY Meridith Grundei Immediately after a keynote speaker I was coaching for a large conference finished her rehearsal, I pulled her aside. “How much of your script was written by AI?” I asked. She looked up at me out of the … Continue reading AI is teaching us to speak like bots and its a problem
Attitudes toward AI-powered customer service are shifting, but age and industry are important factors. MarTechBot on October 20, 2025 In MarTech’s “MarTechBot explains it all” feature, we pose a question about marketing to our very own MarTechBot, which is trained on the MarTech website archives and has access to the broader internet. Q: Do … Continue reading Do consumers really want to talk to bots?
Agentforce is designed to take actions on its own using guardrails and can be customized without much technical know. CEO Marc Benioff calls it, “AI for the rest of us.” Constantine von Hoffman on September 13, 2024 (October 31, 2024), Salesforce launched Agentforce — generative AI bots the company says can be trusted to … Continue reading Salesforce launches new, ‘more trustworthy’ generation of AI bots
The US government is trying to force ByteDance to sell TikTok TikTok could be banned in the United States if ByteDance refuses. Karissa Bell @karissabe The Biden Administration is significantly increasing pressure on ByteDance just days before TikTok’s CEO is set to testify in front of Congress. The United States government is … Continue reading Former ByteDance exec claims company used bots to inflate TikTok engagement
Ticketmaster knows it has a bot problem, but it wants Congress to fix it Billy Steele In November, millions of Taylor Swift fans logged on to Ticketmaster hoping to scoop up tickets to arguably the most-anticipated tour of 2023. When the time came, the site crashed, rendering verified users unable to purchase admission to … Continue reading Maggie Rogers thwarts ticket bots with in-person sales
Twitter will charge developers to access its API starting February 9th Mariella Moon @mariella_moon Developers will soon have to pay Twitter to be able to use its API. The website has announced through its Twitter Dev account that it will no longer support free access to its API, both versions 1.1 and 2, starting … Continue reading Twitter says bots can use its API for free, with limitations
By Filippo Menczer October 28, 2022 Elon Musk’s acquisition of Twitter on October 27, 2022, has triggered renewed debate about what it means for the future of the social media platform, which plays an important role in determining the news and information many people—especially Americans—are exposed to. In addition to expanding Twitter’s … Continue reading What Elon Musk gets wrong about free speech, Twitter bots, and content moderation
