Tag Archives: Attrition

Curb Call Center Attrition by with Dealing Poor Performers

Suzanna Colberg — May 6, 2020 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream about. Sometimes … Continue reading Curb Call Center Attrition by with Dealing Poor Performers →

Keeping Employee Attrition Rates Low in a Tight Market

Employee Engagement

Mary DavenPort — October 2, 2017 — October 2, 2017 FotografieLink / Pixabay As of 2016, tech industry turnover rate was 560,250 professionals per month, reaching a ten year high in the United States. With no sign attrition will naturally decrease, organizations are compelled to consider hiring and retention strategies that prevent the expensive turnover … Continue reading Keeping Employee Attrition Rates Low in a Tight Market →

3 Commonly Overlooked Opportunities to Reduce Attrition

Employee Engagement

Brent Holland — December 28, 2016 — December 28, 2016 Attrition is costly. How costly is up for debate. Some research studies estimate that it costs $ 4,219 and takes 42 days to hire a new employee, which corresponds nearly identically to FurstPerson’s cost-of-attrition research that settled on $ 4,284 per lost employee. Others estimate … Continue reading 3 Commonly Overlooked Opportunities to Reduce Attrition →

Curb Call Center Attrition by Dealing with Poor Performers – Here’s How

Customer Service

by Suzanna Colberg July 12, 2016July 12, 2016 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream … Continue reading Curb Call Center Attrition by Dealing with Poor Performers – Here’s How →

Employee Attrition Is the Symptom, Not the Problem

Employee Engagement

by Suzanna Colberg March 2, 2016March 2, 2016 For large enterprises like contact centers, employee attrition is often viewed as an unavoidable cost of doing business. With high volumes of customers to deal with in a limited amount of time, call centers can be challenging environments, and it takes employees with the right set of … Continue reading Employee Attrition Is the Symptom, Not the Problem →

Attrition Is A Leadership Problem

Smart Planning

Dave BrockJanuary 3, 2015 Some time ago, I wrote, A Frightening Look At The “Cost Of Selling.” It has been one of the most widely read posts I’ve ever written, with 10’s of thousands of views and 100’s of tweets. The post generated lots of discussion and comments about the challenges of recruiting, hiring, onboarding, … Continue reading Attrition Is A Leadership Problem →