Search, Website Slowdowns Can Cost Brands $20 Million Annually, Study Says by Laurie Sullivan , Staff Writer @lauriesullivan, September 7, 2017 Website performance and IT issues cost brands roughly $20 million annually — about $1.5 million due to slowdowns and $18.5 million due to general site issues — for those analyzed in the study despite … Continue reading Search, Website Slowdowns Can Cost Brands $20 Million Annually, Study Says
Amazingly, one in five calls are abandoned by consumers due to hold times or other issues tied to poor phone customer service practices. Greg Sterling on July 31, 2015 A new report from Marchex, based on an analysis of millions of calls and using ad-spending data from Google and call growth projections from BIA/Kelsey, argues … Continue reading Report Pegs “Click-To-Call Commerce” At More Than $1 Trillion Annually
Luis Salazar & Brad Stevens The hourly job market is the bedrock of the American workforce, 76 million members strong. While the growth in retail and hospitality positions, representing one third of these jobs, is pacing our economic recovery, the sector still spends an astonishing $ 1 billion annually on hiring. A thought provoking question: … Continue reading Why Do Corporations Pay Billions Annually on Inefficient Hiring?