Category Archives: Social Media Engagement

Social Media Scheduling: Why I Use Buffer And Hootsuite In Tandem

Hootsuite, Buffer or something else entirely? What tool works best for your social marketing needs? Columnist Mark Traphagen explains why you may want to use more than one to schedule posts. Mark Traphagen on January 21, 2016 While there are many tools for pre-scheduling social media posts, ranging from free-but-simple to expensive-and-complex, two tools that … Continue reading Social Media Scheduling: Why I Use Buffer And Hootsuite In Tandem →

Social Media Customer Service: A 4-Step Approach to Keep Your Customer 99% Happy

by Andre Oentoro January 19, 2016 Follow @breadnbeyondJanuary 19, 2016 Social media has been a platform for advertising and marketing for companies ever since it surfaced. 67% of consumers have used a company’s social media site for the same service they can get through phone or web site. Since the majority of the public is … Continue reading Social Media Customer Service: A 4-Step Approach to Keep Your Customer 99% Happy →

4 Ways to Drive ROI with Facebook and Instagram Ads

by Stephanie Wharton December 21, 2015December 21, 2015 Facebook and Instagram are making waves in the social ad space. eMarketer is estimating that Facebook will capture nearly 65% of social network ad revenues in 2015. And while Instagram doesn’t yet carry as much weight, the channel is growing rapidly. According to an eMarketer forecast, Instagram … Continue reading 4 Ways to Drive ROI with Facebook and Instagram Ads →

10 Ways Social Media Listening Can Benefit Your Business

by William Comcowich December 12, 2015 Follow @CyberAlertDecember 12, 2015 Photo credit: Sebastiaan ter Burg During the 2014 Grammy’s, Twitter users pointed  out a striking resemblance between Arby’s logo and singer-songwriter Pharrell Williams’s hat. Fortunately for the restaurant chain, its social media listening team was actively monitoring its brand terms on Twitter. It seized the … Continue reading 10 Ways Social Media Listening Can Benefit Your Business →

Top 8 Social Media Etiquette for Business (Infographic)

by Jomer Gregorio November 23, 2015 Follow @JomerGregorioNovember 23, 2015 Every day, more and more people are using the Internet — not just for casual informational search, but for socializing, too, paving way to countless social media websites. However, these platforms do not only cater for individuals who are looking to connect with their friends … Continue reading Top 8 Social Media Etiquette for Business (Infographic) →