Category Archives: Email Marketing

What Every Business Owner Should Know About Email Marketing

Amanda ClarkApril 10, 2015 Email marketing has long occupied a strange place in the content marketing landscape. It is perpetually underrated, perhaps because it’s not as flashy or simply not as new as Facebook marketing, Pinterest marketing, YouTube marketing, and the like. Underrated though it may be, study after study confirms that email marketing is … Continue reading What Every Business Owner Should Know About Email Marketing

The Dirty Dozen Things You’re Doing Wrong With Your Email Marketing And How To Fix It Pronto

Kim StiglitzApril 10, 2015 At VerticalResponse, our customers often ask what they can do to make their email marketing more effective. To help, we put together a baker’s dozen of things you can do to fix your emails right now. Each item on this list is an actionable to-do which can give you real results … Continue reading The Dirty Dozen Things You’re Doing Wrong With Your Email Marketing And How To Fix It Pronto

RapidFire: Business Email Etiquette – What You Don’t Know

Susan Baroncini-MoeApril 8, 2015 Something’s been on my mind lately…it’s business email etiquette. Now, there are quite a few resources on email etiquette, and most are fairly simple: Be professional and courteous in business emails, Don’t send or forward inappropriate content, Make sure your subject line summarizes the content without being overly cute, But there … Continue reading RapidFire: Business Email Etiquette – What You Don’t Know

The Hidden Value Of Transactional Emails

Denise ChanApril 8, 2015 In a recent survey of 300 international marketers, we learned that German companies use transactional emails slightly more than other countries. From anecdotal experience, Germany also sees higher opens and click-through rates than do their counterparts in other countries. In fact, transactional emails drive higher revenue than do marketing emails. However, … Continue reading The Hidden Value Of Transactional Emails

Neither Shaken nor Stirred: The Blended Omnichannel Agent

Tom HustonApril 7, 2015 In the history of CX, there have never been more ways for agents to engage with customers than there are today. As new technologies emerge and integrate themselves into CX workflows, they’re expanding and enhancing the existing toolkit more than replacing old tools, granting both customers and support personnel more channels … Continue reading Neither Shaken nor Stirred: The Blended Omnichannel Agent