by Andrew Breau December 31, 2015December 31, 2015 The world’s online footprint continues to expand at astonishing rates, leaving us with big shoes to fill when it comes to online customer service. This is especially true in the B2C sector, where, as Twitter recently published, tweets aimed at B2C organizations are growing at 50% per … Continue reading Top Tips to Improving Your Social Media Customer Service
Category Archives: Customer Service
3 Undeniable Reasons To Serve Your Audience Infographics [Gifographic]
by Carlisle Stoup December 18, 2015December 18, 2015 Smack in the middle of the Information Age, we all absorb visual and textual information from several mediums every day. We watch TV, text message, listen to the radio, browse the Internet, play video games, and more. In fact, according to statista.com, Americans spend a mind-boggling average … Continue reading 3 Undeniable Reasons To Serve Your Audience Infographics [Gifographic]
Leading a Culture of Service
by Christine McHugh November 29, 2015November 29, 2015 My experience in customer service started in middle school, working for my grandparents at their retail gift shop. Subsequently, a stint as a restaurant hostess and then a receptionist at a hair salon led me to managing a chain of espresso carts in Seattle where I enjoyed … Continue reading Leading a Culture of Service
Are Customer Reviews Promoting Your E-Business Like They Should?
Like it or not, customer reviews are a fact of life — and their impact on your business is huge. Columnist Jeremy Smith explains how you can use this to your advantage to promote your brand. Jeremy Smith on November 27, 2015 Unless you’re just back from an extended stay in some parallel universe, you … Continue reading Are Customer Reviews Promoting Your E-Business Like They Should?
Demand Generation Issues You Should Fix Before Your Boss Finds Out
by Bodhi Short November 10, 2015November 10, 2015 Demand marketing gets more complicated by the day. In order to get everything done and still ensure great customer experiences in this always-on environment, we often find ourselves cutting corners. But one shortcut can quickly grow into many, until our entire demand gen engine is compromised. Here’s … Continue reading Demand Generation Issues You Should Fix Before Your Boss Finds Out
The Top 10 Customer Service Skills You Need To Have [Infographic]
Gigi PeccoloNovember 4, 2015 If you want to stand out from your competition, it isn’t enough to have a high-quality product. Many companies have realized the fact that the market isn’t as important as the customers. In addition, the present market is maturing, and acquiring new customers is getting harder. Therefore, it is more profitable … Continue reading The Top 10 Customer Service Skills You Need To Have [Infographic]
9 Customer Service Phrases That Pressure Cook Problems (and What to Say Instead!) [Infographic]
Matt BagliaOctober 16, 2015 Let me be straight with you, customer service is no picnic. It can be mentally, emotionally, and sometimes even physically taxing. Sure, the positive experiences far outweigh the negative ones. But, at the same time, disgruntled customers also know how to leave a permanent impression. For some, customer service and support … Continue reading 9 Customer Service Phrases That Pressure Cook Problems (and What to Say Instead!) [Infographic]
7 Do’s and Don’ts for Successfully Mixing Social Media and Customer Support!
Tabitha NaylorOctober 8, 2015 Social media has increasingly gained popularity as a vehicle for communication between businesses and customers. A whopping 47% of customers in the U.S. prefer using social media for customer service in comparison to other methods (phone, email, etc.). Customer service via social media is one of the most crucial aspects of … Continue reading 7 Do’s and Don’ts for Successfully Mixing Social Media and Customer Support!
How to Handle Customer Service on Social Media
Zach HellerSeptember 24, 2015 Customer service on social media is not for everyone. There are pros and cons that each company must actively weigh before making the decision. Pros It’s public facing, so good customer support will be rewarded, acting almost like marketing It’s where many customers want customer service, so you’d be catering to … Continue reading How to Handle Customer Service on Social Media
Win Your Customers Over Before They Even Open
Jeremy ViaultSeptember 19, 2015 As the saying goes, first impressions go a long way. That’s why you might find yourself spending hours preparing your notes for a job interview, putting on your best outfit for a first date, or hailing a taxi avoid being late for an event. It’s pretty much the same when it … Continue reading Win Your Customers Over Before They Even Open
Random Posts on Customer Service
Social Media: The In-House Versus Agency Decision
A Beginner’s Guide to Long-Tail Keywords
10 Steps to Develop Buyer Personas for Your Business
Instagram and Email Marketing = The Perfect Pair [Infographic]
Structuring paid search campaigns: Segmentation vs. aggregation
Google Trends Shows Online Interest In Tech Layoffs Skyrockets
Marketers Are Making Decisions Based On Stale Data: Study
One Surprising Way To Build Resilience In The Workplace
Facebook Marketing is a smart step towards Online Campaigning
