Ian NewcombeMay 23, 2015 Find out how Electronic Proof of Delivery is improving business efficiencies and customer service in wholesale delivery. Incorrectly picked items, rejected substitutions and damaged goods can be a regular occurrence in wholesale deliveries, but Electronic Proof of Delivery (EPOD) allows delivery drivers to record problems immediately and improve response times. Not only does … Continue reading Electronic Proof of Delivery for Wholesalers: It’s as Easy as A, B, C
Shelly DuttonMay 22, 2015 Today’s customers are inundated with choices. Whether bottled water or mobile devices, there are hundreds of brands to choose from. And sometimes competing brands offer products with similar features, benefits, and price. Because the marketplace is oversaturated with little differentiation, customers are changing how they make their final purchase decisions. No … Continue reading Why Services Should Be Part Of Your Product Strategy – And Four Ways To Get Started Now
Aly SaxeMay 20, 2015 Imagine this scenario: It’s your monthly client meeting and you’re prepared to discuss the usual PR wins and status updates. Instead your client drops this bombshell: he might not renew his contract. His top leadership can’t justify your monthly retainer unless they can connect your efforts to some kind of measurable … Continue reading The 7 Key Elements of a Great Client Report
Sylvia BrowderMay 13, 2015 Every business with an online portal needs the social media for branding and indulging their online clientele. That explains why almost any company you can think of has an active supporting team that operates solely on social networks. But make no slip-up on the strategies you choose to deploy on the … Continue reading 5 Customer Service Mistakes to Avoid When Using Social Media
Harry RollasonMay 11, 2015 Social media has overturned the traditional business-customer relationship, and with customers gaining more power than ever before their expectations for good service will keep on rising. But the public nature of channels such as Twitter and Facebook means margin for error is at a minimum. Therefore it’s imperative you get it … Continue reading How NOT to Use Social Media for Customer Service
Erin Dore MillerMay 8, 2015 Let’s discuss the candidate experience. If you are not familiar with the term “candidate experience,” think of it as the quality of the experience that a person has during the time that they are a job candidate for an organization. It comprises things like the interactions they have while interviewing, … Continue reading Candidates Are Customers
Olivier ChoronMay 6, 2015 With 67% of customers’ buying decisions occurring digitally, before they have even engaged with you, it is ever important that your digital presence be nothing but a positive one. The social media craze presents a real opportunity not only for social selling, but also to deliver exceptional customer service. Here I … Continue reading How to Deliver Excellent Customer Service on Social Media
Nadya AhmedApril 25, 2015 Ever heard the phrase ‘Get with the times’? Often used among the younger generation when describing people that aren’t on trend or up to date, this phrase isn’t too distinct from the world of customer service, because as technology has evolved it would seem that most aspects of customer service haven’t. … Continue reading Technology Has Changed. Why Hasn’t Customer Service?
Joyce TamApril 24, 2015 Field service organizations need to be more efficient, develop better time-saving approaches and fix a problem on the first visit to meet customer expectations, and a new study released this month confirms this priority. The study, conducted by OnePoll, an independent worldwide research agency, surveyed 2,000 adults in the U.S., and found that fixing the … Continue reading Fixing It the First Time Must be a Priority in Field Service
Megan TotkaApril 22, 2015 Tell me if this sounds familiar: You log into your laptop and type in the name of the car make and model you are interested in buying. When you log into Facebook five minutes later, an ad for that exact make and model pops up in the right rail. You look … Continue reading Do Consumers Love or Hate Personalized Messaging?
