Category Archives: Customer Engagement

4 Ways to Provide Great Customer Service On Twitter

Customer Engagement

Kevin FredrickMarch 6, 2015 Social media sites are some of the most-used in the world, with Twitter sitting firmly in the top five. According to Twitter, there are 288 million active Twitter users, and more than 500 million tweets are sent every day. Is your business using this popular communication channel to support your customers? Here are 4 ways to … Continue reading 4 Ways to Provide Great Customer Service On Twitter →

Five Advantages Savvy Marketers Gain From Consumer Management [Infographic]

Content Marketing, Customer Engagement

Mark HarringtonJanuary 14, 2015 As Marketing increasingly becomes a data-driven discipline within the organization, the ability to centralize, synthesize and analyze fragmented data streams across an array of channels is critical. This is particularly important for brands that deliver customer experiences across a spectrum of channels from in-store and online to mobile apps and social networks. … Continue reading Five Advantages Savvy Marketers Gain From Consumer Management [Infographic] →

5 Ways to Integrate New Services Into Your Routine (Or Your Users’)

Business Development, Customer Engagement, Smart Business Ideas

Sabel HarrisJanuary 14, 2015 On Wednesday, Zvi wrote about how we don’t just try to find as many customers as possible — really, we’re looking for the right customers. And this all-star customer is committed to learning and using Contactually. They hold themselves accountable in order to get the most out of Contactually, and establish … Continue reading 5 Ways to Integrate New Services Into Your Routine (Or Your Users’) →

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