by Don Purdum May 7, 2016 Follow @donpurdumMay 7, 2016 Last week at an event John asked me straight up; “Don, over the last year my small business has struggled to gain new clients. It’s never been a problem before but if I don’t figure this out my business will fail and I don’t want … Continue reading HELP! I Need More Paying Customers or My Small Business Will Fail
by Lucas Miller May 6, 2016 Follow @EchelonCopyMay 6, 2016 Running a startup is no small feat. Seriously, there’s a reason most studies have found that between 80 and 90 percent of startups fall flat on their faces within a few months or years of having been launched—it’s really hard work. From regularly dealing with … Continue reading 4 Tips for Landing Your Startup’s Finest Sales Prospect
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by Jean Moncrieff April 25, 2016 Follow @eyejeanApril 25, 2016 One of the fundamental elements of any good marketing strategy is a well defined target audience. Casting a wide net and attempting to attract any business that remotely matches your offering is by no means an effective strategy. Often companies hungry for growth pursue this … Continue reading 4 Steps to Identify Your Ideal Customer
by Erin Sagin April 25, 2016April 25, 2016 Getting broken up with sucks—especially when you’re completely blindsided by the news. Oftentimes, when you look back on the situation months later, you realize that there were actually plenty of warning signs that things were on the rocks. Maybe you ignored them, hoping things would get better … Continue reading 5 Tell-Tale Signs That Your Client is About to Jump Ship
by Tor Goldfield April 11, 2016 Follow @SoutherlyCommsApril 11, 2016 It’s no secret that finding the right employees can be challenging, and the general consensus is that it’s getting tougher as the recovering economy presents jobseekers with increased opportunities. In the Chartered Institute of Personnel and Development (CIPD)’s Resourcing and Talent Planning 2015 survey, 82% … Continue reading 3 Reasons Why You Should Be Creating Candidate Personas
by Tricia Morris March 20, 2016 Follow @paratureMarch 20, 2016 A quote from well-known customer service and customer experience advocate Bill Quiseng encourages organizations to “work as hard to keep a customer as you do to find a new one.” And if you’ve ever wondered if customer retention should at least receive equal effort and … Continue reading It is 6 Times More Expensive to Win a New Customer than to Retain an Existing One
by Lee Frederiksen March 10, 2016 Follow @hingemarketingMarch 10, 2016 When it comes to generating new business, most professional services firms rely on referrals. In fact, according to our study of 530 professional services firms, generating referrals ranked highest in terms of current marketing priorities. But sadly,most of that marketing effort may be destined to … Continue reading 10 Tips to Get More Referrals That Turn into Clients
by Doug Dvorak March 10, 2016 Follow @salescoach1064March 10, 2016 Appeasing and supporting your customer is always good business, as, in the end, they are the ones paying your salary. For most companies, efficient customer service can lead to an increase in sales and boost the company’s profile through positive word of mouth. Typically, the … Continue reading Why Hiring and Firing the Right Customers is Critical For Your Business
by Michele Ballinger March 6, 2016 Follow @ballingertweetsMarch 6, 2016 Maximizing Customer Lifetime Value (CLV) is not easy. You cannot expand your wallet share with cross-sell or upsell tactics without first delivering value and the initial promised business outcomes. Nor can you extend the life of the subscription with renewal sales plays before first ensuring … Continue reading Customer Onboarding: What You Need to Know to Prevent First-Year Churn
