Will let consumers exchange messages with company representatives, even if they speak different languages. Chris Wood on July 19, 2022 AI-powered language platform Unbabel announced a new integration with customer service software company Zendesk that provides translations so agents can provide service to customers who speak in another language. The integration adds value to Zendesk’s … Continue reading Unbabel provides AI translations for Zendesk
Tag Archives: Zendesk
Zendesk acquires Cleverly.ai
Customer service conversations are on the rise, and AI helps to scale the ability to respond. Chris Wood on August 30, 2021 at 3:10 pm Customer service and sales software company Zendesk has announced its acquisition of AI-powered support solution Cleverly.ai. The acquisition aims at further boosting Zendesk’s agent and admin productivity tools, adding to … Continue reading Zendesk acquires Cleverly.ai