James Glover — June 18, 2018 Follow @coherentpath — June 18, 2018 Far too often in email, retail marketers take the ‘one-size-fits-all’ approach to promote new products. They pick the biggest trend of the season and promote it relentlessly to everyone. Unfortunately, this strategy of honing the most popular item of the moment can be … Continue reading There Are Balls and Strikes – How Do You Make the Right Call?
When news happens, there are times when brands must respond, and respond quickly. Contributor Polly Alluf says mobile marketers need to ensure their apps can be modified as quickly as other channels. Polly Alluf on February 6, 2017 chrisdorney / Shutterstock.com Am I glad that 2016 is over. From David Bowie to Carrie Fisher … Continue reading How mobile marketers can prepare for when tragedy strikes
Paul Peters — February 1, 2017 Follow @paultweeters— February 1, 2017 Have you ever accidentally discovered an amazingly talented employee? Someone who you thought you’d just hired to cover a simple task, or maybe interviewed just because they were one of the few that applied, and then discovered that they had talents far beyond what … Continue reading How to Create a Hiring Process That Consistently Strikes Gold
By Phillip Smith, Published November 3, 2014 Customer criticism is part and parcel of the digital age; even the most experienced and successful retailers can now easily fall by the way-side if they’re not alert. With extended outlets for consumers to make contact it’s likely that if phones aren’t answered and emails are ignored social … Continue reading Customer Criticism: How to Respond to Your Customers When Negative Feedback Strikes
By Simon Johnston, Published November 1, 2014 So, imagine the Internet went on strike. The World Wide Web downed tools and began negotiating for better pay and improved working conditions. The Internet compiled and lodged a list of grievances to be resolved before things could go back to operational normality. If this ever happened – … Continue reading Don’t Let Postal Strikes Affect Your Business, Consider Email Delivery Instead