Tag Archives: Signs

These 7 Signs Will Help You Identify Customers About To Churn

Calista Rollogas — November 29, 2019 Follow @calistarollogas Identifying customers who are “at-risk” to churn is challenging. The signs can be hard to identify and sometimes subtle. If you have a leaner customer success team, you recognize that you can’t spend equal time on every account. A customer who is considering not renewing with you … Continue reading These 7 Signs Will Help You Identify Customers About To Churn

8 Signs an Employee is About to Quit (and What You Can Do About It)

Rick Lepsinger — May 7, 2019 Follow @onpoint_llc — May 7, 2019 Employee retention is absolutely vital for companies hoping to build sustainable success. In the short term, the cost of losing an employee is significant, costing anywhere between 100 to 300 percent of their salary. In the long run, high turnover can weaken succession … Continue reading 8 Signs an Employee is About to Quit (and What You Can Do About It)

3 Warning Signs Your Toxic Partner is Threatening Your Company’s Purpose

Kerry Stover — February 25, 2019 Follow @kerrystover — February 25, 2019 Organizations interact with many, many external factors every day, and each one has a certain impact — large or small — on the health of your operation. Partners are one of the most impactful factors. Good partners lift your company and employees, but … Continue reading 3 Warning Signs Your Toxic Partner is Threatening Your Company’s Purpose

3 Obvious and Non Obvious Signs Customer Product Usage is Slipping

Burke Alder — January 12, 2019 — January 12, 2019 As a customer success manager (CSM), your goal is to help your customer accounts change their behaviors by using your product(s) to drive positives outcomes and ROI throughout their entire journey with your company. Tracking and measuring product usage is one key method customer success … Continue reading 3 Obvious and Non Obvious Signs Customer Product Usage is Slipping