by Paul Johns February 29, 2016February 29, 2016 According to Disney’s animated classic, Mr. Bluebird’s on my shoulder and he’s got a message for you, Twitter has just raised the bar on customer experience for Social Media. It’s the truth, it’s factual and soon all customer queries on social can end up ‘satisfactual’. Zip-A-Dee-Doo-Dah Indeed. … Continue reading Mr. Bluebird on My Shoulder – Everything is Satisfactual
by Chris Abraham November 10, 2015 Follow @chrisabrahamNovember 10, 2015 Pearson Education reached out to me to read and make make notes on Mike Moran’s and James Mathewson’s upcoming book, Outside-In Marketing. I go through it, paragraph by paragraph, and write notes on what comes to mind. After three chapters, I am both excited and … Continue reading Your Website is Wearing Mom Jeans and Shoulder Pads
Blake Barnes November 18, 2014 You’re in the middle of an important job, your hands are full, and your phone rings. What do you do? Your customer is with you, and you want to give this job 100 percent of your attention while still delivering the best quality service that your business and reputation depend … Continue reading Are Leads Giving You The Cold Shoulder?
