Karl Sakas — October 28, 2019 Follow @KarlSakas Consider your current stage: Powerless, Overwhelmed, Confident, or Valued? Agencies talk a lot about Client Satisfaction, which is important. But we need to talk more about Agency Satisfaction. Why? You’ll go out of business if clients are unhappy… yet if they’re happy while you’re miserable, you’ll want … Continue reading Agency Satisfaction Index: Take Control of Your Client Relationships
Emily Bermes — September 16, 2019 — September 16, 2019 So, I was really concerned. I have a client who sits on a team, and she’s a pretty fearless leader. She does not mince words, she does not back down easily, and she’s not afraid to attack issues. She got a new teammate a couple … Continue reading Build Relationships, Not Fear
Josh Bean — August 22, 2019 — August 22, 2019 rawpixel / Pixabay Think about the brands you’re most loyal to. Why did you become a return customer? What motivates you to purchase products or services from one company over another? Most consumers are loyal to brands they feel like they know and trust. This … Continue reading How to Build Customer Relationships That Increase Retention and Revenue
Mel Rubbelke — July 1, 2019 — July 1, 2019 Think back to the last time you were frustrated by a colleague, friend or loved one because they didn’t understand you and your ideas. Were they over communicating, asking for meetings and calling or pinging all the time? Were they not communicating at all? Maybe … Continue reading How I’m Learning to Become a Chameleon in My Work Relationships
John Oechsle — May 4, 2019 Follow @hjoech — May 4, 2019 Move over, Cinco de Mayo! This year, May 5 kicks off another holiday of sorts and one the US small business community has had circled all year long: National Small Business Week. For the past 56 years, we’ve set aside one week to … Continue reading Dedicate This Small Business Week to Building Lasting Customer Relationships
Dr. Kathleen Allen — March 14, 2019 Follow @LeadingRoots — March 14, 2019 Ways the relationship between a squid and its bacteria buddy can teach us how to build stronger, more mutually beneficial work relationships. In my work with corporations and non-profits we look to nature as a muse for smarter, more successful organizational business … Continue reading The Power of Mutually Beneficial Work Relationships
Kip Botirius — March 11, 2019 Follow @https://twitter.com/kbotirius?lang=en — March 11, 2019 For many businesses, retaining agency expertise is a huge obstacle rather than a strategic advantage. Research from content intelligence platform Vennli indicates that the average relationship between a client and an agency lasts just two to four years. Without a doubt, transitioning from … Continue reading Keeping Your Agency Longer Benefits Your Brand; Here’s How to Maximize Those Relationships
An effective CRM strategy needs to include a way to collect, organize and take action with your data. Darcy Kurtz on March 1, 2019 In a world where customers are bombarded across every possible channel with brand messages, targeting is more important than ever before. Small businesses need to be able to make their … Continue reading 4 simple ways small businesses can use data to build better customer relationships
Abhishek Talreja — January 11, 2019 Follow @Abhishekt5 — January 11, 2019 As a small business owner, you may feel overwhelmed by everyday challenges. Small businesses have to keep looking for new clients. There’s a constant pressure of daily expenditures. Imagine a situation where you didn’t have to run around and chase new clients all … Continue reading 10 Awesome Tips for Small Businesses to Maintain Strong Customer Relationships
Karl Sakas — December 11, 2018 Follow @KarlSakas — December 11, 2018 Strengthen your agency’s freelancer relationships by asking contractors about any “hidden talents”—and more! Are you making the most of your agency’s freelancer relationships? Always be recruiting, to build a “stable” of freelancers—but don’t be so focused on recruiting that you miss what you … Continue reading Strengthen Your Agency With Stronger Freelancer Relationships
