Tag Archives: Problems

How to plan for problems with proactive customer service

45% of responses require additional resources and can harm customer trust in the business. Constantine von Hoffman on April 11, 2022 Proactive customer service is generally very popular with consumers, one study by InContact found it had an 87% approval rate. This makes it very popular among marketers, who find it useful for increasing sales … Continue reading How to plan for problems with proactive customer service →

The 7 Problems You Need to Solve Before Offshoring Software Development (and How to Solve Them)

Software Development

The 7 Problems You Need to Solve Before Offshoring Software Development (and How to Solve Them) Nate Nead / 29 Mar 2022 Software development in the United States introduces significant challenges. There’s currently a shortage of software developers, meaning there’s no guarantee you’ll be able to find a team with the skills necessary to … Continue reading The 7 Problems You Need to Solve Before Offshoring Software Development (and How to Solve Them) →

Shoppers are right to worry about holiday supply chain problems

Holiday Shopping

Consumers are concerned about holiday shopping issues, a new report shows. And they’re right to be. Kim Davis on December 9, 2021 A new study conducted by Wakefield Research for customer communications platform Intercom confirms that shoppers got the message about the supply chain crisis impacting holiday shopping and gift giving. 77% of consumers anticipate … Continue reading Shoppers are right to worry about holiday supply chain problems →

How to Solve Common Smart Shopping Problems

Shopping Campaigns

Callum Coard July 11, 2021 We take a look at some of the most common Smart Shopping problems, including low impressions, inconsistent traffic levels, poor-performing products, seasonal products underperforming at key moments, low conversions from remarketing ads, and Smart Shopping underperforming against your standard Shopping campaigns. Smart Shopping takes the campaign management headaches out of … Continue reading How to Solve Common Smart Shopping Problems →

Reduce Drama At Your Agency: 3 Problems You Can Prevent Using an ARCI Matrix

Agency Business

Karl Sakas July 9, 2021 Use an ARCI (RACI) Matrix to reduce drama at your agency As agencies grow, they often struggle with a key question: Who is in charge of what? Even if you have defined employee roles with titles to match, like “Account Manager” or “Project Manager” or “VP of Sales,” the lines … Continue reading Reduce Drama At Your Agency: 3 Problems You Can Prevent Using an ARCI Matrix →

The Problems of Copy Trading and How to Resolve Them

Business Challenges

Andrey Sergeenkov May 11, 2021 Back in 2016/2017, when crypto prices first started reaching astronomical prices, there was a massive amount of new traders and investors who started entering the industry. With the prices skyrocketing once more in 2020/2021, the same happened again. Bitcoin recently surpassed $ 64k, and that alone attracted the attention of … Continue reading The Problems of Copy Trading and How to Resolve Them →

How to Work on Tough Problems Without Insulting Anyone

Problem Solving Culture

Liz Kislik February 4, 2021 A client called me last week to ask how to handle a recurring situation: a longtime manager of one department accused another work group of making serious, costly mistakes — all the time, because they didn’t care — and that other work group naturally felt under attack. To prepare … Continue reading How to Work on Tough Problems Without Insulting Anyone →

The 6 Biggest Problems of Remote Work That We Need to Talk About

Remote Team Management

Vartika Kashyap — May 14, 2020 A few years ago, if somebody had told you that nearly 4.7 million U.S. workers, or 3.4% of the population, would be working remotely by 2020, you would have wondered if the guy is on high or what. It could also be that you read this statistical forecast somewhere … Continue reading The 6 Biggest Problems of Remote Work That We Need to Talk About →

Focus on E-A-T to avoid performance problems in 2020

Performance Management

Show Google that you’re a trusted entity with a focus on your expertise, authoritativeness and trustworthiness in the new year. Lily Ray on January 3, 2020 Contributor and SMX speaker, Lily Ray, wants to make sure you think about your backlink profile and telling search engines through the right structure data you’re a trusted … Continue reading Focus on E-A-T to avoid performance problems in 2020 →