December 28, 2025 Most resolutions collapse by February. Here’s the system high performers use instead span>span]:whitespace-nowrap”>It’s a new year, which means millions of people are setting resolutions they genuinely want to keep. We want to eat better. Move more. Make more money. Finally get control of our time. We’re taking advantage of the Fresh Start … Continue reading Most resolutions collapse by February. Here’s the system high performers use instead
November 06, 2025 This hidden pattern could be sabotaging high performers
April 24, 2025 Microsoft is allegedly paying low performers to quit BY Pavithra Mohan The tech industry is often cautious about tying layoffs to performance, even if it might play a role in who gets dismissed during widespread job cuts. But this year has signaled a noticeable shift in how some of the biggest players in … Continue reading Microsoft is allegedly paying low performers to quit
March 22, 2024 The secret to excellence is in this surprisingly simple regimen from the world’s top performers The difference between good and great isn’t physical. It is entirely mental. The world’s best performers learn excellence. BY Next Big Idea Club Dr. Eric Potterat has a 30-year career as a clinical and performance psychologist. He has … Continue reading The secret to excellence is in this surprisingly simple regimen from the world’s top performers
By Art Markman February 09, 2024 Think about the colleagues you really admire. They have that amazing ability to get things done while also making their team perform better. If you aspire to be more like them, what are some of the key habits you need to develop? Finding the right priorities At any … Continue reading 3 habits of top performers at work
Zak Mustapha October 6, 2020 You become what you do and you do what you think. Getting what you want in life is simple. As you sow so shall you reap. You get what you put in repeatedly every day. That’s why your habits today can predict your future. Success leaves clues and there are … Continue reading 5 Habits That Top Performers Have That Low Performers Don’t
Suzanna Colberg — May 6, 2020 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream about. Sometimes … Continue reading Curb Call Center Attrition by with Dealing Poor Performers
Jeff Furst — February 18, 2020 Recently I spoke at a British Columbia Contact Centre Association Learning Event. During the discussion, one of the attendees asked “how do you hire a candidate that will behave like other top performers in the contact center.” In this person’s organization, the selection process relies only on interviews. To … Continue reading How Do I Hire Job Candidates Who Will Behave Like My Top Performers?
Dave Brock — June 26, 2019 Follow @davidabrock — June 26, 2019 Before reading this post, think about the following quote from Abraham Lincoln: If I have 6 hours to chop down a tree, I’d spend the first 4 hours sharpening the axe. I’ve had the great privilege of coaching/advising one of the highest performance … Continue reading High Performers Spend Their Time Differently
Mike Arce — October 20, 2017 Follow @MikeArceLive — October 20, 2017 089photoshootings / Pixabay The secret to an unstoppable, loyal team of people who always give 100+% is to develop them as “entreployees.” This creates a team of top performers who help your business be better than any other in the industry. Here’s how: … Continue reading “Entreployees”: The Secret to Building a Team of Top Performers
